At a Glance
- Tasks: Lead and transform service operations across multiple sites, driving automation and AI adoption.
- Company: Rapidly growing compliance-led Technical Services platform with ambitious growth plans.
- Benefits: Competitive salary, performance bonus, and strong career progression opportunities.
- Other info: Collaborative environment with a focus on continuous improvement and scalability.
- Why this job: Make a real impact in a high-performance culture focused on innovation and efficiency.
- Qualifications: Proven leadership experience in service operations and operational transformation.
The predicted salary is between 60000 - 75000 € per year.
Head of Service Operations
Crayford, Kent (with travel to Halifax, Derby & Group sites)
£60,000 – £75,000 + Performance Bonus
Permanent | Full-Time
About the Business
Attega is proud to support our client who are a rapidly growing compliance-led Technical Services platform delivering specialist engineering, hard FM and M&E services through a buy-and-build model. With ambitious growth plans from £24m to £75m+ turnover, the business is investing heavily in operational excellence, AI-driven systems, and scalable infrastructure.
This is a pivotal leadership appointment within the Group Hub structure. We are recruiting a Head of Service Operations to lead and transform a multi-site service coordination and helpdesk function supporting field engineering operations across multiple OpCos. This role is far more than operational management; it is a business transformation opportunity. You will take ownership of people, systems, processes, KPIs, automation and service delivery performance, building a scalable, AI-enabled operation capable of supporting significant acquisition-led growth.
Working closely with the Applied AI Lead and senior leadership team, you will play a critical role in modernising the service function and improving efficiency, consistency and customer experience across the Group.
- Lead and develop a multi-site Service Operations team across the UK
- Drive automation and AI adoption within service coordination functions
- Support acquisition integration and onboarding into Group systems
- Enhance engineer and customer experience across all service touchpoints
- Develop scalable SOPs across scheduling, compliance, PPMs, escalation and billing support
- Build a high-performance culture focused on accountability and continuous improvement
Proven leadership experience within Service Operations, Helpdesk, Field Service Coordination or FM operations. Experience leading operational transformation and process improvement initiatives. Strong stakeholder management and leadership capability within multi-site environments. Background within FM, Building Services, M&E or Technical Services highly advantageous. Fast-growth environment with strong career progression potential. High-impact leadership role with direct influence on business scalability. Collaborative senior leadership team and acquisition growth strategy.
Locations
Service Manager Business Operations in Dartford, Kent employer: ATTEGA GROUP LIMITED
Attega is an exceptional employer, offering a dynamic work environment in Crayford, Kent, where innovation meets operational excellence. With a strong focus on employee growth and a collaborative culture, team members are empowered to drive transformation and efficiency within a rapidly expanding business. The company not only invests in cutting-edge AI-driven systems but also fosters a high-performance culture that values accountability and continuous improvement, making it an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager Business Operations in Dartford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in service operations. We want you to showcase not just your skills but also how you fit into their vision for growth.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership experience can drive operational transformation. We suggest rehearsing answers to common interview questions, focusing on your achievements in multi-site environments.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression. We believe it shows your enthusiasm for the role and keeps you top of mind as they make their decision.
We think you need these skills to ace Service Manager Business Operations in Dartford, Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Service Manager Business Operations role. Highlight your leadership experience and any operational transformation initiatives you've led, as these are key to what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background in service operations can help us drive automation and improve customer experience across our multi-site operations.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've improved processes or driven performance in previous roles. We love seeing tangible results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ATTEGA GROUP LIMITED
✨Know the Business Inside Out
Before your interview, dive deep into Attega's operations and growth plans. Understand their focus on compliance-led services and how they aim to scale from £24m to £75m+. This knowledge will help you demonstrate your genuine interest and show how your experience aligns with their ambitious goals.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead a multi-site team effectively. Prepare examples of your past leadership experiences, especially in operational transformation and process improvement. Be ready to discuss how you've built high-performance cultures and driven accountability in previous roles.
✨Emphasise Your Technical Knowledge
Given the technical nature of the role, brush up on your understanding of FM, M&E, and building services. Be prepared to discuss how you can leverage AI and automation within service coordination functions to enhance efficiency and customer experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage stakeholders across multiple sites. Think of scenarios where you've successfully integrated new systems or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
