At a Glance
- Tasks: Lead and transform service operations across multiple sites, driving automation and AI adoption.
- Company: Rapidly growing compliance-led Technical Services platform with ambitious growth plans.
- Benefits: Competitive salary, performance bonus, and strong career progression opportunities.
- Other info: Collaborative environment with a focus on continuous improvement and scalability.
- Why this job: Make a real impact in a high-performance culture focused on innovation and efficiency.
- Qualifications: Proven leadership experience in service operations and operational transformation.
The predicted salary is between 60000 - 75000 € per year.
Crayford, Kent (with travel to Halifax, Derby & Group sites)
£60,000 – £75,000 + Performance Bonus
Permanent | Full-Time
About the Business
Attega is proud to support our client who are a rapidly growing compliance-led Technical Services platform delivering specialist engineering, hard FM and M&E services through a buy-and-build model. With ambitious growth plans from £24m to £75m+ turnover, the business is investing heavily in operational excellence, AI-driven systems, and scalable infrastructure.
This is a pivotal leadership appointment within the Group Hub structure. We are recruiting a Head of Service Operations to lead and transform a multi-site service coordination and helpdesk function supporting field engineering operations across multiple OpCos. This role is far more than operational management; it is a business transformation opportunity. You will take ownership of people, systems, processes, KPIs, automation and service delivery performance, building a scalable, AI-enabled operation capable of supporting significant acquisition-led growth.
Working closely with the Applied AI Lead and senior leadership team, you will play a critical role in modernising the service function and improving efficiency, consistency and customer experience across the Group.
- Lead and develop a multi-site Service Operations team across the UK
- Drive automation and AI adoption within service coordination functions
- Support acquisition integration and onboarding into Group systems
- Enhance engineer and customer experience across all service touchpoints
- Develop scalable SOPs across scheduling, compliance, PPMs, escalation and billing support
- Build a high-performance culture focused on accountability and continuous improvement
Requirements:
- Proven leadership experience within Service Operations, Helpdesk, Field Service Coordination or FM operations
- Experience leading operational transformation and process improvement initiatives
- Strong stakeholder management and leadership capability within multi-site environments
- Background within FM, Building Services, M&E or Technical Services highly advantageous
- Fast-growth environment with strong career progression potential
- High-impact leadership role with direct influence on business scalability
- Collaborative senior leadership team and acquisition growth strategy
Locations
Operations Service Management Manager in Dartford, Kent employer: ATTEGA GROUP LIMITED
Attega is an exceptional employer, offering a dynamic work environment in Crayford, Kent, where innovation meets operational excellence. With a strong focus on employee growth and a collaborative culture, team members are empowered to drive transformation and efficiency across multi-site operations. The company’s ambitious growth plans and commitment to AI-driven systems provide unique opportunities for career advancement and meaningful contributions to the business's success.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Service Management Manager in Dartford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in service operations. We want you to showcase not just your skills but also your passion for transforming service functions.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership experience and operational transformation skills can benefit the company. We believe that a confident presentation of your abilities can make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for talented individuals who can help us drive automation and improve customer experiences.
We think you need these skills to ace Operations Service Management Manager in Dartford, Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Service Operations role. Highlight your leadership experience and any operational transformation initiatives you've led, as these are key to what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background in service operations can help us achieve our ambitious growth plans. Be genuine and let your personality come through.
Showcase Relevant Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive automation, improve efficiency, and enhance customer experience. Numbers and metrics can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at ATTEGA GROUP LIMITED
✨Know Your Operations Inside Out
Make sure you understand the ins and outs of service operations, especially in a multi-site environment. Brush up on your knowledge of field engineering, helpdesk functions, and how automation can enhance efficiency. This will show that you're not just familiar with the role but genuinely passionate about transforming operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams and driven operational transformation in the past. Be ready to discuss specific initiatives you've implemented that improved performance or customer experience. This is a leadership role, so demonstrating your capability to inspire and manage a team is crucial.
✨Emphasise Your Stakeholder Management Experience
Think about times when you've had to manage multiple stakeholders across different sites. Be prepared to share how you navigated challenges and built strong relationships. This will highlight your ability to work collaboratively within a senior leadership team and support acquisition integration.
✨Be Ready to Discuss AI and Automation
Since this role involves driving AI adoption, come equipped with insights on how AI can transform service operations. Share any relevant experiences where you've implemented technology to streamline processes or improve service delivery. This will demonstrate your forward-thinking approach and alignment with the company's growth strategy.
