At a Glance
- Tasks: Lead and transform service operations across multiple sites, driving efficiency and innovation.
- Company: Rapidly growing compliance-led Technical Services platform with ambitious growth plans.
- Benefits: Competitive salary, performance bonus, and opportunities for career progression.
- Other info: Collaborative environment with strong investment in technology and operational excellence.
- Why this job: Shape a Group-wide operational function and make a real impact on business scalability.
- Qualifications: Proven leadership in service operations and experience with automation and AI tools.
The predicted salary is between 60000 - 75000 € per year.
Crayford, Kent (with travel to Halifax, Derby & Group sites) £60,000 – £75,000 + Performance Bonus Permanent | Full-Time
About the Business
Attega is proud to support our client who are a rapidly growing compliance-led Technical Services platform delivering specialist engineering, hard FM and M&E services through a buy-and-build model. With ambitious growth plans from £24m to £75m+ turnover, the business is investing heavily in operational excellence, AI-driven systems, and scalable infrastructure.
This is a pivotal leadership appointment within the Group Hub structure.
The Opportunity
We are recruiting a Head of Service Operations to lead and transform a multi-site service coordination and helpdesk function supporting field engineering operations across multiple OpCos. This role is far more than operational management; it is a business transformation opportunity. You will take ownership of people, systems, processes, KPIs, automation and service delivery performance, building a scalable, AI-enabled operation capable of supporting significant acquisition-led growth. Working closely with the Applied AI Lead and senior leadership team, you will play a critical role in modernising the service function and improving efficiency, consistency and customer experience across the Group.
Key Responsibilities
- Lead and develop a multi-site Service Operations team across the UK
- Standardise processes, workflows and operating models across all OpCos
- Implement KPI frameworks, reporting structures and operational governance
- Drive automation and AI adoption within service coordination functions
- Improve operational efficiency and reduce cost-to-serve
- Support acquisition integration and onboarding into Group systems
- Enhance engineer and customer experience across all service touchpoints
- Develop scalable SOPs across scheduling, compliance, PPMs, escalation and billing support
- Build a high-performance culture focused on accountability and continuous improvement
What We’re Looking For
- Proven leadership experience within Service Operations, Helpdesk, Field Service Coordination or FM operations
- Experience leading operational transformation and process improvement initiatives
- Strong background using CAFM / FSM systems such as SimPro, BigChange or equivalent
- Experience implementing automation, AI tools or technology-led efficiencies
- Strong stakeholder management and leadership capability within multi-site environments
- Commercially aware with the ability to scale operational functions efficiently
- Background within FM, Building Services, M&E or Technical Services highly advantageous
Why Join?
- Opportunity to shape and build a Group-wide operational function
- Major investment into AI, automation and operational infrastructure
- Fast-growth environment with strong career progression potential
- High-impact leadership role with direct influence on business scalability
- Collaborative senior leadership team and acquisition growth strategy
Locations
Head of Service Operations in Dartford, Kent employer: ATTEGA GROUP LIMITED
Attega is an exceptional employer, offering a dynamic and fast-paced work environment in Crayford, Kent, where you can lead transformative initiatives in service operations. With significant investment in AI and automation, employees benefit from a culture of innovation and continuous improvement, alongside ample opportunities for career progression within a rapidly growing organisation. Join a collaborative senior leadership team that values your contributions and empowers you to make a meaningful impact on the business's scalability and success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Operations in Dartford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Head of Service Operations role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and their approach to operational excellence. Tailor your responses to highlight how your experience aligns with their ambitious growth plans and how you can contribute to their transformation journey.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss specific examples of how you've led teams through operational changes or implemented AI-driven solutions. This is your chance to shine and demonstrate that you’re the right fit for this pivotal role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that Head of Service Operations position!
We think you need these skills to ace Head of Service Operations in Dartford, Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Service Operations. Highlight your leadership experience and any operational transformation initiatives you've led. We want to see how your background aligns with our ambitious growth plans!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this pivotal role. Share specific examples of how you've improved efficiency or implemented AI tools in previous positions. We love a good story!
Showcase Your Skills:Don’t forget to highlight your experience with CAFM/FSM systems and your ability to manage stakeholders across multiple sites. We’re looking for someone who can standardise processes and drive automation, so make sure these skills are front and centre!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at ATTEGA GROUP LIMITED
✨Know Your Stuff
Make sure you thoroughly understand the role of Head of Service Operations. Familiarise yourself with key responsibilities like leading a multi-site team and implementing automation. Research Attega's business model and their growth plans to show you're genuinely interested.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in service operations or field service coordination. Be ready to discuss how you've successfully led transformation initiatives and improved processes in previous roles.
✨Get Technical
Brush up on your knowledge of CAFM/FSM systems like SimPro or BigChange. Be prepared to discuss how you've used technology to drive efficiencies and improve service delivery. This will demonstrate your capability to modernise operations.
✨Engage with the Interviewers
Don't just answer questions; engage in a conversation. Ask insightful questions about their current operational challenges and how they envision the role contributing to their ambitious growth plans. This shows you're proactive and invested in their success.
