D365 and Power Platform Support Lead

Are you passionate about going beyond expectations and helping businesses get the most from their technology?
If so, we have a fantastic opportunity for you to join a dynamic Application Support Team as a D365 Power Platform Lead, taking ownership of our Microsoft Dynamics 365 CRM and Power Platform applications.
As the D365 Power Platform Lead, you’ll:
Lead & Manage a team of support specialists, ensuring incidents, bugs, and small changes are resolved promptly and effectively.
Be the go-to expert for our D365 CRM and Power Platform apps, supporting stability and helping identify opportunities to automate, improve, and evolve.
Collaborate with architects and development teams to guide strategic change – your practical input and platform expertise will be vital.
Ensure the platform is safe, compliant, up-to-date, and governed to policy standards.
Enhance proactive monitoring to detect and prevent business-impacting issues before they arise.
Key Responsibilities for the D365 Power Platform Lead:
Oversee daily support operations, manage SLAs, and resolve escalations
Maintain, update, and secure D365 and Power Platform configurations
Deliver small changes and enhancements in an agile, DevOps-enabled environment
Manage incidents, problems, and risks related to service delivery and cybersecurity
Build and configure workflows, automations, APIs, and integrations
Drive process improvements and efficiency gains across teams
Lead platform audits, asset management, service catalogue updates
Support training, documentation, and knowledge-sharing culture
What you’ll bring as the D365 Power Platform Lead:
5+ years of team leadership/management experience
Hands-on experience administrating and configuring Microsoft Dynamics 365
Experience in Power Platform development (including Power Apps, Power Automate, and Dataflows)
Strong technical knowledge of integrations, APIs, and modern DevOps practices
Familiarity with Microsoft 365 roadmap and cloud-based business solutions
Knowledge of security principles and compliance best practices
Skilled in platform governance, auditing, and performance monitoring
Experience using tools like Azure DevOps, system monitoring toolsets, and service desk software
This is your chance to make a meaningful impact – leading a team, shaping the future of our technology services, and helping the business grow through smarter use of Microsoft platforms.

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