Regional Technical Manager

South / London & surrounding area

Permanent

£45,000 - £60,000 (DOE) + Car Allowance + Benefits

The Client

My client is a well-established client who help their clients manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

The Role

• To provide professional subsidence and surveying services in connection with domestic and commercial buildings insurance claims. To proactively manage own work efficiently and effectively to achieve business objectives and meet defined service level agreements (SLAs).
• To visit damaged properties and assess technical and insurance aspects required to resolve insurance claims and to reinstate damaged buildings. The role requires a willingness to travel within the UK and flexibility in working arrangements to meet business requirements.
• To understand, implement and comply with company procedures and policies, and actively promote the principle of treating customers fairly.
• To liaise with clients, policyholders, local authorities, third parties, claims handlers and other work colleagues as required.
• To maintain and update accurate records on the company claims management IT system.
• To proactively work on own initiative and manage a portfolio of work within a regional area and assist in other areas as and when required.
• The role will be home based, and the employee will be required to maintain a suitable home office environment. There will be a requirement to attend local company offices from time to time. A company car will be provided, and full driver’s license is required.

Duties & Responsibilities

• Training will be provided which will be specific and pertinent to the role but will require some knowledge, understanding and capability in the following areas:
• Identifying causes of damage and construction defects, assessing repair requirements, scheduling necessary building repair works
• Investigation and resolution of subsidence and general perils insurance claims
• Instruction of temporary or emergency works to make damaged buildings safe
• Building pathology including asbestos and damp problems
• Understanding of buildings insurance policies and insurance law
• Professional report writing and other general correspondence, including consultation reports
• Specification of site investigations and interpretation of geotechnical reports. Building construction and foundation systems
• Obtaining competitive tenders, tender assessment and recommendations
• Local Authority Planning & Building Regulations
• Health & Safety Legislation & CDM Regulations, Party Wall etc Act
• Administration of building contracts and related contract law
• Project management of building works onsite, valuing and authorising contractual payments and agreeing variations
• Experience of cost control and financial awareness
• Computer Literate – particularly MS Office Package

The Requirements

• Educated to degree level in an appropriate discipline, e.g. Civil Engineering, Structural Engineering, Building Surveying, or similar
• Excellent communication skills and articulation
• Understanding and recognition of Customer Service and Quality, Flexibility and adaptability
• The ability to work in a fast paced and changing environment

Rewards

• Company Car Allowance
• Pension
• Bonus Scheme
• Life Assurance
• 33 Days holiday including bank holidays