At a Glance
- Tasks: Support customers and manage e-commerce operations, ensuring satisfaction from order to delivery.
- Company: Join ATS Pro Equipment, a leader in professional tooling and machinery for trade installers.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a supportive work environment.
- Other info: Opportunity to work on a new e-commerce website and collaborate with various teams.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in e-commerce.
- Qualifications: Experience in customer service or e-commerce is preferred; strong communication skills are essential.
The predicted salary is between 28000 - 30000 € per year.
ATS Pro Equipment is a specialist tooling, fittings, tubing and accessories dealing with resellers and installation contractors. Our offering of professional tooling and machinery is specifically aimed at delivering the highest product quality possible that is suitable and more than reliable enough for trade installers.
The successful candidate will be responsible for providing exceptional support to our customers while managing key aspects of our e-commerce operations. You will be the first point of contact for customer inquiries, as well as play a critical role in maintaining and updating our online product catalogue, processing online orders, and ensuring customer satisfaction from order to delivery.
Customer Service- Respond promptly and professionally to customer inquiries via phone, email, and online chat
- Assist customers with product selection, order placement, pricing, and availability
- Resolve complaints or issues efficiently and in line with company policies
- Coordinate with warehouse and logistics teams to ensure timely order fulfilment
- Build and maintain strong relationships with trade and wholesale clients
- Manage product listings on our e-commerce platform (descriptions, pricing, stock levels, images)
- Process online orders and liaise with relevant teams to ensure accurate fulfilment
- Work with the company directors on the development of a new e-commerce website
- Monitor e-commerce performance metrics and flag any issues or opportunities
- Assist with uploading promotions, special offers, and seasonal campaigns
- Coordinate with marketing and IT teams to improve the online customer experience
- Proven experience in a customer service or e-commerce role, preferably in a wholesale or trade-related industry
- Strong knowledge or interest in tooling and plumbing fittings is a distinct advantage
- Excellent communication and interpersonal skills
- High attention to detail with strong organizational and time management abilities
- Proficiency with Microsoft Office Suite; experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) is a plus
- Ability to multitask in a fast-paced environment and handle a mix of responsibilities
- Competitive basic salary of £30,000
- Competitive pension with 5% employer allowance
- 25 days holiday plus bank holidays
- A dynamic and supportive work environment
Customer Service & E-Commerce Coordinator in Halifax employer: ATS Recruitment
ATS Pro Equipment is an excellent employer, offering a dynamic and supportive work environment in Halifax, West Yorkshire. With a competitive salary and benefits package, including a generous pension scheme and 25 days of holiday, employees are encouraged to grow and develop their skills in customer service and e-commerce. The company values strong relationships with its clients and fosters a culture of collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & E-Commerce Coordinator in Halifax
✨Tip Number 1
Familiarise yourself with the e-commerce platforms mentioned in the job description, such as Shopify or WooCommerce. Having hands-on experience or even a basic understanding of these systems can set you apart from other candidates.
✨Tip Number 2
Research ATS Pro Equipment and their product offerings thoroughly. Understanding their tools and fittings will not only help you in customer interactions but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer inquiries or resolved complaints in previous roles. This will showcase your problem-solving skills and ability to maintain customer satisfaction, which is crucial for this position.
✨Tip Number 4
Network with professionals in the e-commerce and customer service sectors. Engaging with industry groups on social media platforms like LinkedIn can provide insights and potentially lead to referrals that may enhance your application.
We think you need these skills to ace Customer Service & E-Commerce Coordinator in Halifax
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and e-commerce. Use specific examples that demonstrate your skills in managing inquiries, processing orders, and working with e-commerce platforms.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your understanding of the e-commerce landscape. Mention any experience you have with tools and plumbing fittings, as this is a distinct advantage for the role.
Highlight Key Skills:In your application, emphasise your communication skills, attention to detail, and ability to multitask. These are crucial for the role and should be evident in your examples.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at ATS Recruitment
✨Know the Company Inside Out
Before your interview, make sure to research ATS Pro Equipment thoroughly. Understand their products, values, and the specific role of a Customer Service & E-Commerce Coordinator. This will help you tailor your answers and show genuine interest.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or resolved complaints. Highlight your ability to communicate effectively and maintain strong relationships with clients, as this is crucial for the role.
✨Showcase Your E-Commerce Knowledge
Familiarise yourself with e-commerce platforms like Shopify or WooCommerce, as well as any relevant metrics. Be ready to discuss how you can contribute to improving the online customer experience and managing product listings.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's e-commerce strategy, team dynamics, or future projects. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
