At a Glance
- Tasks: Provide top-notch IT support and resolve incidents for our customers.
- Company: Join a certified Great Place to Work with a supportive culture.
- Benefits: Enjoy 23 days annual leave, enhanced family leave, and performance bonuses.
- Other info: Opportunities for career growth and travel across the UK.
- Why this job: Make a real impact in IT while building strong customer relationships.
- Qualifications: Knowledge of ITIL processes and experience in multi-vendor environments.
The predicted salary is between 30000 - 40000 € per year.
At ATS, our On‑Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will be an integral part of our customers daily operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward.
Why work for us
We’re proud to have been certified as a Great Place to Work in 2023 and 2024, reflecting our commitment to creating a positive, inclusive and supportive workplace. We continually invest in improving our employee experience so our people feel valued, engaged and excited to build their careers with us – and in turn, deliver great outcomes for our customers.
How will you make an impact?
- Working effectively both individually and as part of the wider team
- Taking total ownership of your assigned incidents and tasks
- Ensuring incident and task deadlines are always met or exceeded
- Providing in‑depth problem analysis of major incidents
- Providing meaningful risk and operational feedback
- Demonstrating high standards of professionalism and adherence to process at all times
- Communicating clearly and promptly with internal and external stakeholders
- Playing an integral role in the day to day running of IT and manufacturing systems for your site
What success in this role looks like
- Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers
- Building strong relationships with on‑site teams, resulting in high levels of customer satisfaction and positive feedback
- Identifying and implementing process improvements that enhance efficiency and reduce incident recurrence
- Proactively identifying potential risks to IT and manufacturing systems, mitigating issues before they escalated
- Acting as a trusted technical advisor to customers, demonstrating expertise in manufacturing IT environments
- Collaborating effectively with internal teams and external partners to deliver high‑quality, integrated solutions
How will we reward you
- 23 days annual leave, increasing by 1 day each year to a maximum of 28 days, plus bank holidays
- Paid family support days
- Paid leave for medical appointments
- Enhanced maternity and paternity leave
- Enhanced company sick pay
- Salary sacrifice pension
- Discretionary performance related bonus
- Access to a fee‑free mortgage service
- Employee Assistance Programme (EAP)
- Life assurance
- Employee ‘away days’
What we’d like you to bring to the team
- Knowledge of manufacturing processes and systems
- Knowledge of Incident Management
- Knowledge of ITIL Processes
- Experience of working amongst multi vendor IT environments
- Experience of original equipment manufacturer (OEM) engagement
- Knowledge of Windows hardware, software and networking troubleshooting
- Experience of advanced troubleshooting of Windows based software, hardware and network troubleshooting
- A full UK driving licence
- Willingness to travel to cover other UK sites for holidays and sickness
- British Citizenship / Eligible for Security Clearance
Note for Applicants
Please note that due to the nature of our customer operations and the requirement to obtain Security Clearance, we are only able to accept applications from UK Citizens.
Technical Support Engineer employer: ATS Global
At ATS, we pride ourselves on being a certified Great Place to Work, fostering a positive and inclusive culture that prioritises employee engagement and growth. Our Technical Support Engineers enjoy a supportive environment with ample opportunities for career development, competitive benefits including enhanced leave policies and performance bonuses, and the chance to make a meaningful impact on our customers' operations across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at ATS on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing a role as a Technical Support Engineer.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and incident management skills. Be ready to discuss real-life scenarios where you’ve resolved issues, as this will show you can handle the day-to-day challenges of the job.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, highlight specific examples where you identified risks and implemented solutions. This will demonstrate your proactive approach and ability to enhance efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at ATS.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Engineer role. Highlight your knowledge of ITIL processes and incident management, as these are key to what we do at ATS.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about supporting customers and how your background in manufacturing IT environments makes you a great fit. Be genuine and let your personality shine through!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can demonstrate their ability to resolve incidents efficiently and effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ATS Global
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understand the key processes and how they apply to incident management. Being able to discuss these concepts confidently will show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past incidents you've resolved, especially in a manufacturing or multi-vendor environment. Highlight your thought process and the steps you took to reach a solution. This will demonstrate your ability to take ownership of tasks and meet deadlines.
✨Communicate Clearly
Since you'll be the first point of contact for IT issues, practice articulating your thoughts clearly and concisely. During the interview, focus on how you would communicate with both technical and non-technical stakeholders to ensure everyone is on the same page.
✨Research the Company Culture
Familiarise yourself with ATS's commitment to creating a positive workplace. Be ready to discuss how you can contribute to this culture and why it matters to you. Showing that you align with their values can set you apart from other candidates.
