At a Glance
- Tasks: Support customers on-site by resolving IT issues and ensuring smooth operations.
- Company: Join a certified Great Place to Work with a positive and inclusive culture.
- Benefits: Enjoy 23 days annual leave, private healthcare, and performance bonuses.
- Other info: Opportunities for career growth and travel across the UK.
- Why this job: Make a real impact in IT while building strong relationships with customers.
- Qualifications: Knowledge of ITIL processes and experience in multi-vendor IT environments.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
At ATS, our On-Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will be an integral part of our customers daily operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward.
Why work for us
We’re proud to have been certified as a Great Place to Work ® in 2023 and 2024, reflecting our commitment to creating a positive, inclusive and supportive workplace. We continually invest in improving our employee experience so our people feel valued, engaged and excited to build their careers with us – and in turn, deliver great outcomes for our customers.
How will you make an impact?
- Working effectively both individually and as part of the wider team
- Taking total ownership of your assigned incidents and tasks
- Ensuring incident and task deadlines are always met or exceeded
- Providing in-depth problem analysis of major incidents
- Providing meaningful risk and operational feedback
- Demonstrating high standards of professionalism and adherence to process at all times
- Communicating clearly and promptly with internal and external stakeholders
- Playing an integral role in the day to day running of IT and manufacturing systems for your site
What success in this role looks like:
- Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers
- Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback
- Identifying and implementing process improvements that enhance efficiency and reduce incident recurrence
- Proactively identifying potential risks to IT and manufacturing systems, mitigating issues before they escalate
- Acting as a trusted technical advisor to customers, demonstrating expertise in manufacturing IT environments
- Collaborating effectively with internal teams and external partners to deliver high-quality, integrated solutions
How will we reward you?
- 23 days annual leave, increasing by 1 day each year to a maximum of 28 days, plus bank holidays
- Private healthcare
- Paid family support days
- Paid leave for medical appointments
- Enhanced maternity and paternity leave
- Enhanced company sick pay
- Salary sacrifice pension
- Discretionary performance related bonus
- Access to a fee-free mortgage service
- Employee Assistance Programme (EAP)
- Life assurance
- Employee ‘away days’
What we’d like you to bring to the team:
- Knowledge of manufacturing processes and systems
- Knowledge of Incident Management
- Knowledge of ITIL Processes
- Experience of working amongst multi vendor IT environments
- Experience of original equipment manufacturer (OEM) engagement
- Knowledge of Windows hardware, software and networking troubleshooting
- Experience of advanced troubleshooting of Windows based software, hardware and network troubleshooting
- A full UK driving licence
- Willingness to travel to cover other UK sites for holidays and sickness
- British Citizenship / Eligible for Security Clearance.
Note for Applicants
Please note that due to the nature of our customer operations and the requirement to obtain Security Clearance, we are only able to accept applications from UK Citizens.
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Employee stock purchase plan
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
On-site Support Engineer in Preston employer: ATS Global
At ATS, we pride ourselves on being a certified Great Place to Work ®, fostering a positive and inclusive environment where our On-Site Support Engineers can thrive. With a strong focus on employee growth, we offer extensive benefits including enhanced leave, private healthcare, and a supportive culture that values your contributions, ensuring you feel engaged and excited about your career. Join us in delivering exceptional IT support while enjoying a rewarding work-life balance in a dynamic manufacturing setting.
StudySmarter Expert Advice🤫
We think this is how you could land On-site Support Engineer in Preston
✨Tip Number 1
Network like a pro! Reach out to current employees at ATS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL processes and incident management. Show us you know your stuff and can handle those tricky IT issues that come your way!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you've tackled IT challenges in the past. We love hearing about real-life experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our awesome team.
We think you need these skills to ace On-site Support Engineer in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the On-site Support Engineer role. Highlight your experience with incident management and ITIL processes, as these are key to what we do at ATS. We want to see how your skills match our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience in manufacturing IT environments – we love that stuff!
Showcase Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving skills. Share examples of how you've resolved incidents or improved processes in previous roles. We’re all about driving incident resolution forward, so show us what you’ve got!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at ATS Global
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understand the key processes and how they apply to incident management, as this will be crucial for the On-Site Support Engineer role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past incidents you've resolved, focusing on your analytical approach and the steps you took to ensure a smooth resolution. This will demonstrate your ability to take ownership and drive incidents to resolution.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be the first point of contact for IT issues, effective communication with both internal teams and customers is key to success in this role.
✨Research the Company Culture
Familiarise yourself with ATS's commitment to a positive workplace. Be ready to discuss how you can contribute to their inclusive environment and align with their values during the interview.
