At a Glance
- Tasks: Provide on-site IT support, resolving incidents and ensuring smooth operations.
- Company: Join a certified Great Place to Work with a supportive culture.
- Benefits: Enjoy 23 days annual leave, private healthcare, and performance bonuses.
- Other info: Opportunities for career growth and travel across the UK.
- Why this job: Make a real impact in IT while building strong customer relationships.
- Qualifications: Knowledge of ITIL processes and experience in multi-vendor environments required.
The predicted salary is between 31500 - 38500 £ per year.
Role Overview
At ATS, our On-Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.
As a support engineer, you will be an integral part of our customers daily operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward.
Why work for us
We’re proud to have been certified as a Great Place to Work in 2023 and 2024, reflecting our commitment to creating a positive, inclusive and supportive workplace.
We continually invest in improving our employee experience so our people feel valued, engaged and excited to build their careers with us – and in turn, deliver great outcomes for our customers.
How will you make an impact?
- Working effectively both individually and as part of the wider team
- Taking total ownership of your assigned incidents and tasks
- Ensuring incident and task deadlines are always met or exceeded
- Providing in-depth problem analysis of major incidents
- Providing meaningful risk and operational feedback
- Demonstrating high standards of professionalism and adherence to process at all times
- Communicating clearly and promptly with internal and external stakeholders
- Play an integral role in the day to day running of IT and manufacturing systems for your site
What success in this role looks like
- Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers
- Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback
- Identifying and implementing process improvements that enhance efficiency and reduce incident recurrence
- Proactively identifying potential risks to IT and manufacturing systems, mitigating issues before they
- Acting as a trusted technical advisor to customers, demonstrating expertise in manufacturing IT environments
- Collaborating effectively with internal teams and external partners to deliver high-quality, integrated solutions
How will we reward you?
- 23 days annual leave, increasing by 1 day each year to a maximum of 28 days, plus bank holidays
- Private healthcare
- Paid family support days
- Paid leave for medical appointments
- Enhanced maternity and paternity leave
- Enhanced company sick pay
- Salary sacrifice pension
- Discretionary performance related bonus
- Access to a fee-free mortgage service
- Employee Assistance Programme (EAP)
- Life assurance
- Employee ‘away days’
What we’d like you to bring to the team
- Knowledge of manufacturing processes and systems
- Knowledge of Incident Management
- Knowledge of ITIL Processes
- Experience of working amongst multi vendor IT environments
- Experience of original equipment manufacturer (OEM) engagement
- Knowledge of Windows hardware, software and networking troubleshooting
- Experience of advanced troubleshooting of Windows based software, hardware and network troubleshooting
- A full UK driving licence
- Willingness to travel to cover other UK sites for holidays and sickness
- British Citizenship / Eligible for Security Clearance.
- Note for Applicants
Please note that due to the nature of our customer operations and the requirement to obtain Security Clearance, we are only able to accept applications from UK Citizens.
Benefits
- Additional leave
- Company events
- Company pension
- Employee discount
- Employee stock purchase plan
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- #J-18808-Ljbffr
On-Site Technical Support Engineer employer: ATS Global
ATS Global is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As an Industrial IT Architect, you will not only lead cutting-edge projects in the Aerospace and Defence sectors but also benefit from a culture that prioritises employee growth through mentorship and continuous learning opportunities. With occasional travel across the UK, you'll gain diverse experiences while contributing to impactful solutions in manufacturing IT.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site Technical Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ATS Global values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ATS Global might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ATS Global!
✨Direct Apply to ATS Global
Let's not forget to apply directly through the ATS Global website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace On-Site Technical Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ATS Global.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ATS Global. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ATS Global
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
