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For Companies At a Glance
- Tasks: Support IT solutions for a leading UK manufacturer, managing incidents and ensuring high standards.
- Company: Join ATS, a global leader in Industrial & Process Automation and IT solutions.
- Benefits: Enjoy a competitive salary, dynamic team environment, and opportunities for growth.
- Why this job: Be a key player in IT operations, solving real-world problems and enhancing customer experiences.
- Qualifications: 2+ years in 2nd/3rd Line Support; strong troubleshooting skills in hardware and software required.
- Other info: Willingness to travel and eligibility for UK security clearance is essential.
The predicted salary is between 36000 - 60000 £ per year.
ATS is currently seeking a suitable candidate to support Industrial IT solutions delivered to a lead UK manufacturer.
You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.
As a support engineer, the candidate will become an integral part of our customers daily operations, where you will act as a first point of contact for IT issues, and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward.
To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (3rd line) alone or as part of a multi vendor team.
The role will also require inclusion into an on-call rota and require occasional additional out of hours work to ensure ATS are able meet the demands of our customers 24×7 requirements.
The Person
The right candidate has;
Key Responsibilities
The successful candidate will be responsible for;
Industry and Technical Knowledge
Other Skills
Advanced troubleshooting of Windows based software, hardware and network troubleshooting.
The Benefits
Become part of a successful, dynamic team delivering solutions to our customers. In return the position offers a very competitive salary & benefits package.
The Company
ATS is The Independent Solution Provider for Industrial & Process Automation, IT and Quality worldwide. Founded in , ATS is expert in Control Technologies, SCADA/HMI, Programming Languages, Communication & Networks, Databases, and Manufacturing Execution Systems. Six ATS Business Activities transfer this knowledge to our customers: ATS Training, ATS Consulting, ATS On-Site Support, ATS Projects, ATS Software Development, and ATS Products. ATS has a worldwide network of offices and experts to support Global and Local organisations.
On-Site Support Engineer employer: ATS Global
Contact Detail:
ATS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Support Engineer
✨Tip Number 1
Familiarise yourself with ITIL processes and incident management frameworks. Understanding these concepts will not only help you in the role but also demonstrate your commitment to the standards expected by ATS.
✨Tip Number 2
Brush up on your troubleshooting skills, especially with Windows-based systems. Being able to showcase your problem-solving abilities during interviews can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experiences in 2nd or 3rd line support roles. Be ready to provide specific examples of how you've successfully managed incidents and contributed to team success.
✨Tip Number 4
Highlight your communication skills, as this role requires clear interaction with both technical and non-technical stakeholders. Practising how to explain complex issues simply can be a great advantage.
We think you need these skills to ace On-Site Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd or 3rd Line Support roles, focusing on your skills in hardware and software troubleshooting. Mention any relevant ITIL processes you've worked with to align with the job requirements.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your customer service focus and ability to work under pressure, as these are key attributes for the On-Site Support Engineer position.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application of how you've effectively communicated technical details to both technical and non-technical stakeholders in previous positions.
Highlight Relevant Experience: Detail your experience with manufacturing processes and systems, as well as your familiarity with multi-vendor IT environments. This will demonstrate your capability to handle the specific challenges of the role.
How to prepare for a job interview at ATS Global
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 2nd and 3rd line support, particularly in troubleshooting hardware and software. Highlight specific examples where you've successfully resolved complex IT issues, as this will demonstrate your capability to handle the technical demands of the role.
✨Communicate Clearly
As an On-Site Support Engineer, effective communication is key. Practice explaining technical concepts in simple terms, as you may need to interact with non-technical stakeholders. This will show that you can bridge the gap between technical and non-technical teams.
✨Demonstrate Customer Service Focus
Emphasise your customer service skills during the interview. Share examples of how you've gone above and beyond to meet client needs or resolve issues quickly. This will highlight your commitment to maintaining high standards of service, which is crucial for this role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think of past incidents you've managed and be ready to explain your thought process and the steps you took to resolve them. This will showcase your ability to handle real-world challenges effectively.