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- Tasks: Manage incidents, troubleshoot tech issues, and support shop-floor IT projects.
- Company: Global recruitment partner with a focus on UK operations.
- Benefits: 23 days annual leave, wellbeing benefits, and career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in daily operations.
- Qualifications: 3+ years in 2nd/3rd Line Support and a valid UK driver’s licence.
- Other info: Entry-level role aimed at UK nationals due to security clearance.
The predicted salary is between 28800 - 43200 £ per year.
A global recruitment partner is seeking a Site Support Engineer to play a key role in day-to-day UK operations.
Responsibilities include:
- Incident management
- Troubleshooting technical issues
- Working on shop-floor IT projects
Required qualifications include:
- Over three years of experience in 2nd or 3rd Line Support
- A valid UK driver’s license
The role offers 23 days of annual leave which increases, along with various wellbeing benefits, and is targeted at entry-level candidates. This position requires UK nationals due to security clearance protocols.
On-Call IT Site Support Engineer (2nd/3rd Line) employer: ATS Global
Contact Detail:
ATS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Call IT Site Support Engineer (2nd/3rd Line)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. Sometimes, a friendly nudge can lead to a hidden gem of a job!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to tackle real-world scenarios. We recommend practising common troubleshooting questions to show off your expertise.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace On-Call IT Site Support Engineer (2nd/3rd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd and 3rd Line Support. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or incidents you've managed.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who can think on their feet and troubleshoot effectively, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at ATS Global
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 2nd and 3rd line support. Be ready to discuss specific troubleshooting techniques and incident management processes you've used in the past. This will show that you're not just familiar with the concepts but have practical experience too.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewer see your thought process and how you approach challenges.
✨Familiarise Yourself with the Company Culture
Research the company’s values and culture before the interview. Understanding their approach to operations and employee wellbeing can help you tailor your responses and demonstrate that you’re a good fit for their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, ongoing projects, or opportunities for professional development. It shows your interest in the role and helps you gauge if it’s the right fit for you.
