At a Glance
- Tasks: Provide top-notch technical support and resolve IT issues for our customers.
- Company: Join a certified Great Place to Work with a supportive culture.
- Benefits: Enjoy 23 days of annual leave, increasing yearly, plus other perks.
- Other info: Be part of a dynamic team with opportunities for career growth.
- Why this job: Make a real impact by ensuring seamless IT operations and customer satisfaction.
- Qualifications: Strong problem-solving skills and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
At ATS, our On-Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.
As a support engineer, you will be an integral part of our customers daily operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward.
We’re proud to have been certified as a Great Place to Work ® in 2023 and 2024, reflecting our commitment to creating a positive, inclusive and supportive workplace. We continually invest in improving our employee experience so our people feel valued, engaged and excited to build their careers with us – and in turn, deliver great outcomes for our customers.
How will you make an impact?
- Working effectively both individually and as part of the wider team
- Taking total ownership of your assigned incidents and tasks
- Ensuring incident and task deadlines are always met or exceeded
- Providing in-depth problem analysis of major incidents
- Providing meaningful risk and operational feedback
- Demonstrating high standards of professionalism and adherence to process at all times
- Communicating clearly and promptly with internal and external stakeholders
- Play an integral role in the day to day running of IT and manufacturing systems for your site
What success in this role looks like:
- Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers
- Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback
- Identifying and implementing process improvements that enhance efficiency and reduce incident recurrence
- Proactively identifying potential risks to IT and manufacturing systems, mitigating issues before they escalate
- Acting as a trusted technical advisor to customers, demonstrating expertise in manufacturing IT environments
- Collaborating effectively with internal teams and external partners to deliver high-quality, integrated solutions
How will we reward you? ~23 days annual leave, increasing by 1 day each year to a maximum of 28 days, plus
Technical Support Engineer- Remote in Derby employer: ATS Global
At ATS, we pride ourselves on being a certified Great Place to Work ® for 2023 and 2024, showcasing our dedication to fostering a positive and inclusive work environment. Our commitment to employee growth is evident through our continuous investment in enhancing the employee experience, offering generous annual leave that increases with tenure, and providing opportunities for professional development. Join us as a Technical Support Engineer and be part of a collaborative team that values your contributions and empowers you to make a meaningful impact in the IT and manufacturing sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer- Remote in Derby
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common technical support scenarios. Think about how you would handle specific incidents and be ready to share your thought process during the chat.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, use examples from past experiences where you successfully resolved issues. This will demonstrate your ability to take ownership of incidents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our awesome team.
We think you need these skills to ace Technical Support Engineer- Remote in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience and skills that match the job description, especially around incident management and ITIL processes. We want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your commitment to high standards and customer satisfaction, as these are key for us.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can take ownership of incidents and drive resolutions forward, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ATS Global
✨Know Your ITIL Basics
Make sure you brush up on ITIL processes, as they are crucial for this role. Be ready to discuss how you've applied these principles in past experiences, especially in incident management.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Highlight your analytical skills and how you approach problem analysis, as this will demonstrate your ability to handle major incidents effectively.
✨Communicate Clearly
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Think about how you would explain complex technical issues to non-technical stakeholders during the interview.
✨Emphasise Team Collaboration
Be ready to discuss your experience working in teams and how you’ve built relationships with colleagues. This role requires collaboration, so share specific instances where teamwork led to successful outcomes.
