At a Glance
- Tasks: Provide top-notch IT support and resolve incidents for our customers.
- Company: Join a certified Great Place to Work with a supportive culture.
- Benefits: Enjoy 23 days annual leave, private healthcare, and performance bonuses.
- Other info: Opportunities for career growth and travel across the UK.
- Why this job: Make a real impact in IT while building strong customer relationships.
- Qualifications: Knowledge of ITIL processes and experience in troubleshooting required.
The predicted salary is between 30000 - 40000 € per year.
At ATS, our On-Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will be an integral part of our customers' daily operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward.
We’re proud to have been certified as a Great Place to Work ® in 2023 and 2024, reflecting our commitment to creating a positive, inclusive and supportive workplace. We continually invest in improving our employee experience so our people feel valued, engaged and excited to build their careers with us – and in turn, deliver great outcomes for our customers.
How will you make an impact?
- Working effectively both individually and as part of the wider team
- Taking total ownership of your assigned incidents and tasks
- Ensuring incident and task deadlines are always met or exceeded
- Providing in-depth problem analysis of major incidents
- Providing meaningful risk and operational feedback
- Demonstrating high standards of professionalism and adherence to process at all times
- Communicating clearly and promptly with internal and external stakeholders
- Playing an integral role in the day to day running of IT and manufacturing systems for your site
What success in this role looks like:
- Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers
- Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback
- Identifying and implementing process improvements that enhance efficiency and reduce incident recurrence
- Proactively identifying potential risks to IT and manufacturing systems, mitigating issues before they escalate
- Acting as a trusted technical advisor to customers, demonstrating expertise in manufacturing IT environments
- Collaborating effectively with internal teams and external partners to deliver high-quality, integrated solutions
How will we reward you?
- 23 days annual leave, increasing by 1 day each year to a maximum of 28 days, plus bank holidays
- Private healthcare
- Paid family support days
- Paid leave for medical appointments
- Enhanced maternity and paternity leave
- Enhanced company sick pay
- Salary sacrifice pension
- Discretionary performance related bonus
- Access to a fee-free mortgage service
- Employee Assistance Programme (EAP)
- Life assurance
- Employee ‘away days’
What we’d like you to bring to the team:
- Knowledge of manufacturing processes and systems
- Knowledge of Incident Management
- Knowledge of ITIL Processes
- Experience of working amongst multi vendor IT environments
- Experience of original equipment manufacturer (OEM) engagement
- Knowledge of Windows hardware, software and networking troubleshooting
- Experience of advanced troubleshooting of Windows based software, hardware and network troubleshooting
- A full UK driving licence
- Willingness to travel to cover other UK sites for holidays and sickness
- British Citizenship / Eligible for Security Clearance
Note for Applicants: Please note that due to the nature of our customer operations and the requirement to obtain Security Clearance, we are only able to accept applications from UK Citizens.
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Employee stock purchase plan
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
Technical Support Engineer in Derby employer: ATS Global
At ATS, we pride ourselves on being a certified Great Place to Work ®, fostering a positive and inclusive work environment where our employees feel valued and engaged. As a Technical Support Engineer, you will benefit from generous annual leave that increases with service, private healthcare, and a range of family support initiatives, all while working in a collaborative culture that prioritises professional growth and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Derby
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for getting your foot in the door at ATS.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL processes and incident management. Be ready to share examples of how you've tackled similar challenges in the past, showing that you can hit the ground running.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to chat with recruiters or during interviews, let them know why you're excited about working at ATS and how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Technical Support Engineer in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with incident management and ITIL processes, as these are key to what we do at ATS. We want to see how your skills match our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background in manufacturing IT environments makes you a great fit. Let us know what makes you tick!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've resolved IT issues in the past. We love seeing candidates who can take ownership of incidents and drive solutions forward, so share those success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at ATS Global
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understand the key processes and how they apply to incident management. Being able to discuss these concepts confidently will show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past incidents you've resolved, especially in a manufacturing or multi-vendor environment. Highlight your analytical approach and how you took ownership of the situation to ensure a smooth resolution.
✨Communicate Clearly
Since you'll be the first point of contact for IT issues, practice articulating your thoughts clearly and concisely. During the interview, demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
✨Demonstrate Team Spirit
This role requires collaboration with various teams, so be ready to discuss how you've worked well in a team setting. Share specific instances where you contributed to team success and built strong relationships with colleagues.
