At a Glance
- Tasks: Provide top-notch technical support and resolve IT issues for our customers.
- Company: Join a certified Great Place to Work with a supportive culture.
- Benefits: Enjoy 23+ days of leave, private healthcare, and performance bonuses.
- Other info: Opportunities for career growth and a dynamic work environment.
- Why this job: Make a real impact in IT while building strong customer relationships.
- Qualifications: Knowledge of ITIL processes and experience in troubleshooting Windows systems.
The predicted salary is between 30000 - 40000 £ per year.
At ATS, our On-Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.
As a support engineer, you will be an integral part of our customers daily operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward.
Why work for us
We’re proud to have been certified as a Great Place to Work ® in 2023 and 2024, reflecting our commitment to creating a positive, inclusive and supportive workplace. We continually invest in improving our employee experience so our people feel valued, engaged and excited to build their careers with us – and in turn, deliver great outcomes for our customers.
How will you make an impact?
- Working effectively both individually and as part of the wider team
- Taking total ownership of your assigned incidents and tasks
- Ensuring incident and task deadlines are always met or exceeded
- Providing in-depth problem analysis of major incidents
- Providing meaningful risk and operational feedback
- Demonstrating high standards of professionalism and adherence to process at all times
- Communicating clearly and promptly with internal and external stakeholders
- Playing an integral role in the day to day running of IT and manufacturing systems for your site
What success in this role looks like:
- Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers
- Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback
- Identifying and implementing process improvements that enhance efficiency and reduce incident recurrence
- Proactively identifying potential risks to IT and manufacturing systems, mitigating issues before they escalate
- Acting as a trusted technical advisor to customers, demonstrating expertise in manufacturing IT environments
- Collaborating effectively with internal teams and external partners to deliver high-quality, integrated solutions
How will we reward you?
- ~23 days annual leave, increasing by 1 day each year to a maximum of 28 days, plus bank holidays
- ~ Private healthcare
- ~ Paid family support days
- ~ Paid leave for medical appointments
- ~ Enhanced maternity and paternity leave
- ~ Enhanced company sick pay
- ~ Salary sacrifice pension
- ~ Discretionary performance related bonus
- ~ Access to a fee-free mortgage service
- ~ Employee Assistance Programme (EAP)
- ~ Life assurance
- ~ Employee ‘away days’
What we’d like you to bring to the team:
- Knowledge of manufacturing processes and systems
- Knowledge of Incident Management
- Knowledge of ITIL Processes
- Experience of working amongst multi vendor IT environments
- Experience of original equipment manufacturer (OEM) engagement
- Knowledge of Windows hardware, software and networking troubleshooting
- Experience of advanced troubleshooting of Windows based software, hardware and network troubleshooting
- A full UK driving licence
- Willingness to travel to cover other UK sites for holidays and sickness
- British Citizenship / Eligible for Security Clearance
Note for Applicants
Please note that due to the nature of our customer operations and the requirement to obtain Security Clearance, we are only able to accept applications from UK Citizens.
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Employee stock purchase plan
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
Remote Technical Support Engineer in Derby employer: ATS Global
At ATS, we pride ourselves on being a certified Great Place to Work ®, fostering a positive and inclusive work environment that prioritises employee well-being and career growth. Our Remote Technical Support Engineers enjoy a range of benefits including generous annual leave, private healthcare, and opportunities for professional development, all while playing a crucial role in delivering exceptional IT support to our customers across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Support Engineer in Derby
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common technical support scenarios. Think about how you'd handle specific IT issues and be ready to showcase your problem-solving skills. We want to see you shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance of landing that role! We love seeing applications come directly from our site, and it shows you're genuinely interested in joining our team.
We think you need these skills to ace Remote Technical Support Engineer in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with incident management and ITIL processes, as these are key for us. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about working with us and how you can contribute to our team. Be genuine and let your personality come through – we love that!
Showcase Relevant Experience:When filling out your application, don’t forget to showcase your experience with Windows troubleshooting and multi-vendor IT environments. We’re keen on seeing how you’ve tackled similar challenges in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at ATS Global
✨Know Your ITIL Processes
Make sure you brush up on your knowledge of ITIL processes before the interview. Be ready to discuss how you've applied these principles in past roles, especially in incident management. This will show that you understand the framework and can effectively contribute to their operations.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in previous positions. Highlight your analytical skills and how you approach problem analysis, as this is crucial for a Technical Support Engineer role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for IT issues, it's vital to demonstrate your ability to communicate clearly and effectively. Practice explaining complex technical concepts in simple terms, as you'll need to liaise with both technical teams and non-technical stakeholders.
✨Research the Company Culture
Familiarise yourself with ATS's commitment to creating a positive workplace. Be prepared to discuss how you align with their values and how you can contribute to their inclusive environment. Showing that you understand and appreciate their culture can set you apart from other candidates.
