At a Glance
- Tasks: Provide top-notch IT support and resolve incidents for our customers.
- Company: Join a certified Great Place to Work with a supportive culture.
- Benefits: Enjoy 23 days annual leave, increasing yearly, plus other perks.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Make a real impact in IT while building strong customer relationships.
- Qualifications: Experience in IT support and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
At ATS, our On-Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.
As a support engineer, you will be an integral part of our customers daily operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward.
Why work for us
We’re proud to have been certified as a Great Place to Work ® in 2023 and 2024, reflecting our commitment to creating a positive, inclusive and supportive workplace. We continually invest in improving our employee experience so our people feel valued, engaged and excited to build their careers with us – and in turn, deliver great outcomes for our customers.
How will you make an impact?
- Working effectively both individually and as part of the wider team
- Taking total ownership of your assigned incidents and tasks
- Ensuring incident and task deadlines are always met or exceeded
- Providing in-depth problem analysis of major incidents
- Providing meaningful risk and operational feedback
- Demonstrating high standards of professionalism and adherence to process at all times
- Communicating clearly and promptly with internal and external stakeholders
- Play an integral role in the day to day running of IT and manufacturing systems for your site
What success in this role looks like:
- Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers
- Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback
- Identifying and implementing process improvements that enhance efficiency and reduce incident recurrence
- Proactively identifying potential risks to IT and manufacturing systems, mitigating issues before they escalate
- Acting as a trusted technical advisor to customers, demonstrating expertise in manufacturing IT environments
- Collaborating effectively with internal teams and external partners to deliver high-quality, integrated solutions
How will we reward you? ~23 days annual leave, increasing by 1 day each year to a maximum of 28 days, plus
Remote - IT support Engineer in Derby employer: ATS Global
At ATS, we pride ourselves on being a certified Great Place to Work ®, fostering a positive and inclusive culture that prioritises employee well-being and career growth. Our commitment to continuous improvement ensures that our IT Support Engineers are not only supported in their roles but also encouraged to develop their skills and advance within the company, all while enjoying generous benefits such as increasing annual leave and a collaborative work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote - IT support Engineer in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and incident management processes. Be ready to showcase how you can take ownership of incidents and drive resolutions, just like we do at StudySmarter!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
✨Tip Number 4
Apply through our website for the best chance of landing that IT support engineer gig! We love seeing applications directly from candidates who are excited about joining our awesome team.
We think you need these skills to ace Remote - IT support Engineer in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience and skills that match the job description, like incident management and problem analysis. We want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background aligns with our values. Show us your personality and enthusiasm for the role!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who take ownership and can demonstrate their ability to resolve incidents effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ATS Global
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understand the key processes and how they relate to incident management, as this will show that you're serious about the role and can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of past incidents you've resolved, focusing on your analytical approach and the steps you took to reach a solution. This will demonstrate your ability to take ownership and drive incident resolution forward.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be the first point of contact for IT issues, effective communication with both technical and non-technical stakeholders is crucial.
✨Research the Company Culture
Familiarise yourself with ATS's values and workplace culture. Being able to discuss how you align with their commitment to a positive and inclusive environment will set you apart as a candidate who truly fits in.
