At a Glance
- Tasks: Provide top-notch IT support and resolve incidents for our customers.
- Company: Join a certified Great Place to Work with a supportive culture.
- Benefits: Enjoy 23+ days of leave, private healthcare, and performance bonuses.
- Other info: Opportunities for career growth and travel across the UK.
- Why this job: Make a real impact in IT while building strong customer relationships.
- Qualifications: Knowledge of ITIL processes and experience in multi-vendor environments.
The predicted salary is between 30000 - 40000 £ per year.
At ATS, our On-Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.
As a support engineer, you will be an integral part of our customers daily operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward.
Why work for us
We’re proud to have been certified as a Great Place to Work ® in 2023 and 2024, reflecting our commitment to creating a positive, inclusive and supportive workplace. We continually invest in improving our employee experience so our people feel valued, engaged and excited to build their careers with us – and in turn, deliver great outcomes for our customers.
How will you make an impact?
- Working effectively both individually and as part of the wider team
- Taking total ownership of your assigned incidents and tasks
- Ensuring incident and task deadlines are always met or exceeded
- Providing in-depth problem analysis of major incidents
- Providing meaningful risk and operational feedback
- Demonstrating high standards of professionalism and adherence to process at all times
- Communicating clearly and promptly with internal and external stakeholders
- Playing an integral role in the day to day running of IT and manufacturing systems for your site
What success in this role looks like:
- Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers
- Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback
- Identifying and implementing process improvements that enhance efficiency and reduce incident recurrence
- Proactively identifying potential risks to IT and manufacturing systems, mitigating issues before they escalate
- Acting as a trusted technical advisor to customers, demonstrating expertise in manufacturing IT environments
- Collaborating effectively with internal teams and external partners to deliver high-quality, integrated solutions
How will we reward you?
- ~23 days annual leave, increasing by 1 day each year to a maximum of 28 days, plus bank holidays
- ~ Private healthcare
- ~ Paid family support days
- ~ Paid leave for medical appointments
- ~ Enhanced maternity and paternity leave
- ~ Enhanced company sick pay
- ~ Salary sacrifice pension
- ~ Discretionary performance related bonus
- ~ Access to a fee-free mortgage service
- ~ Employee Assistance Programme (EAP)
- ~ Life assurance
- ~ Employee ‘away days’
What we’d like you to bring to the team:
- Knowledge of manufacturing processes and systems
- Knowledge of Incident Management
- Knowledge of ITIL Processes
- Experience of working amongst multi vendor IT environments
- Experience of original equipment manufacturer (OEM) engagement
- Knowledge of Windows hardware, software and networking troubleshooting
- Experience of advanced troubleshooting of Windows based software, hardware and network troubleshooting
- A full UK driving licence
- Willingness to travel to cover other UK sites for holidays and sickness
- British Citizenship / Eligible for Security Clearance
Note for Applicants
Please note that due to the nature of our customer operations and the requirement to obtain Security Clearance, we are only able to accept applications from UK Citizens.
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Employee stock purchase plan
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
IT Support Engineer {Remote} in Derby employer: ATS Global
At ATS, we pride ourselves on being a certified Great Place to Work ®, fostering a positive and inclusive work environment that prioritises employee well-being and career growth. Our remote IT Support Engineers enjoy a range of benefits including generous annual leave, private healthcare, and opportunities for professional development, all while playing a crucial role in delivering exceptional IT support to our customers across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer {Remote} in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at ATS or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you’d handle specific incidents or customer interactions. We want you to show off your problem-solving skills and professionalism!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our awesome team at ATS.
We think you need these skills to ace IT Support Engineer {Remote} in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with incident management and ITIL processes, as these are key for us. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Don’t forget to mention any relevant experience with manufacturing processes or multi-vendor environments.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've resolved IT issues in the past. We love candidates who can demonstrate their analytical skills and ability to take ownership of incidents. Make it clear how you’ve made an impact in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at ATS Global
✨Know Your ITIL Basics
Make sure you brush up on your ITIL processes before the interview. Understanding incident management and how it fits into the bigger picture will show that you're not just familiar with the terms, but that you can apply them in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've resolved IT issues in a timely manner. Highlighting your ability to take ownership of incidents and drive them to resolution will demonstrate your proactive approach and commitment to customer satisfaction.
✨Communicate Clearly
Since you'll be the first point of contact for IT issues, practice articulating your thoughts clearly and concisely. During the interview, focus on how you would communicate with both technical and non-technical stakeholders to ensure everyone is on the same page.
✨Research the Company Culture
Familiarise yourself with ATS's values and workplace culture. Since they pride themselves on being a Great Place to Work, think about how your personal values align with theirs and be ready to discuss how you can contribute to their positive environment.
