At a Glance
- Tasks: Provide top-notch IT support and resolve incidents for our customers.
- Company: Join a certified Great Place to Work with a supportive culture.
- Benefits: Enjoy 23 days annual leave, increasing yearly, plus remote work flexibility.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact in IT while building strong relationships with teams.
- Qualifications: Experience in IT support and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At ATS, our On-Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.
As a support engineer, you will be an integral part of our customers daily operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward.
We’re proud to have been certified as a Great Place to Work ® in 2023 and 2024, reflecting our commitment to creating a positive, inclusive and supportive workplace. We continually invest in improving our employee experience so our people feel valued, engaged and excited to build their careers with us – and in turn, deliver great outcomes for our customers.
How will you make an impact?
- Working effectively both individually and as part of the wider team
- Taking total ownership of your assigned incidents and tasks
- Ensuring incident and task deadlines are always met or exceeded
- Providing in-depth problem analysis of major incidents
- Providing meaningful risk and operational feedback
- Demonstrating high standards of professionalism and adherence to process at all times
- Communicating clearly and promptly with internal and external stakeholders
- Play an integral role in the day to day running of IT and manufacturing systems for your site
What success in this role looks like:
- Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers
- Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback
- Identifying and implementing process improvements that enhance efficiency and reduce incident recurrence
- Proactively identifying potential risks to IT and manufacturing systems, mitigating issues before they escalate
- Acting as a trusted technical advisor to customers, demonstrating expertise in manufacturing IT environments
- Collaborating effectively with internal teams and external partners to deliver high-quality, integrated solutions
How will we reward you?
~23 days annual leave, increasing by 1 day each year to a maximum of 28 days, plus
IT Support Engineer {FULLY REMOTE} in Derby employer: ATS Global
At ATS, we pride ourselves on being a certified Great Place to Work ® for 2023 and 2024, showcasing our dedication to fostering a positive and inclusive work environment. As an IT Support Engineer, you will benefit from a supportive culture that prioritises employee growth, with opportunities for career advancement and continuous learning, all while enjoying the flexibility of a fully remote role. Our commitment to employee well-being is reflected in our generous leave policy and focus on creating meaningful work experiences that empower you to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer {FULLY REMOTE} in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, join relevant groups on LinkedIn, and attend virtual meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website where you can demonstrate your technical expertise and past projects. This is a great way to stand out and give potential employers a taste of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our awesome team!
We think you need these skills to ace IT Support Engineer {FULLY REMOTE} in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience and skills that match the job description, like incident management and problem analysis. We want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background aligns with our values. Keep it engaging and personal – we love getting to know our applicants!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've resolved IT issues in the past. We’re looking for candidates who take ownership and can demonstrate their ability to drive incident resolution forward.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ATS Global
✨Know Your ITIL Basics
Make sure you brush up on ITIL processes, as they are crucial for this role. Be ready to discuss how you've applied these principles in past experiences, especially in incident management.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past. Highlight your analytical skills and how you approach problem analysis, as this will demonstrate your ability to handle major incidents effectively.
✨Communicate Clearly
Since you'll be the first point of contact for IT issues, practice articulating your thoughts clearly. Think about how you would explain technical problems to non-technical stakeholders, as clear communication is key.
✨Emphasise Team Collaboration
This role requires working closely with various teams. Be ready to share examples of how you've collaborated with others to drive incident resolution and improve processes, showcasing your team spirit.
