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- Tasks: Support customers on-site, resolving IT issues and ensuring smooth operations.
- Company: Join a certified 'Great Place to Work®' with a focus on employee empowerment.
- Benefits: Enjoy 23 days annual leave, private healthcare, and performance bonuses.
- Why this job: Make a real impact in IT while building strong relationships with customers.
- Qualifications: Knowledge of ITIL processes and experience in multi-vendor environments required.
- Other info: Opportunities for career growth and continuous improvement in a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
At ATS, our On-Site Support Engineers play a key role in our day-to-day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.
As a support engineer, you will be an integral part of our customers' daily operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward.
We are proud to be a certified “Great Place to Work ®”. Employees at ATS UK feel empowered to have their voices heard, their opinions are valued, and they see that our actions match our words. At ATS UK, everyone can bring their whole selves to work, and everyone has an equal opportunity to reach their full potential. Continuous improvement helps us to learn, improve and continue to delight our customers as their needs change.
How you will make an impact:
- Working effectively both individually and as part of the wider team
- Taking total ownership of your assigned incidents and tasks
- Ensuring incident and task deadlines are always met or exceeded
- Providing in-depth problem analysis of major incidents
- Providing meaningful risk and operational feedback
- Demonstrating high standards of professionalism and adherence to process at all times
- Communicating clearly and promptly with internal and external stakeholders
- Playing an integral role in the day-to-day running of IT and manufacturing systems for your site
Success looks like:
- Resolving assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers
- Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback
- Identifying and implementing process improvements that enhance efficiency and reduce incident recurrence
- Proactively identifying potential risks to IT and manufacturing systems, mitigating issues before they escalate
- Acting as a trusted technical advisor to customers, demonstrating expertise in manufacturing IT environments
- Collaborating effectively with internal teams and external partners to deliver high-quality, integrated solutions
The benefits of working for ATS UK include:
- 23 days annual leave, increasing by 1 day each year to a maximum of 28 days, plus bank holidays
- Private healthcare
- Paid family support days
- Enhanced maternity and paternity leave
- Enhanced company sick pay
- Salary sacrifice pension
- Discretionary performance related bonus
- Access to a fee-free mortgage service and other financial advice through our wellbeing partner
- Employee Assistance Programme (EAP)
- Life assurance
- Employee ‘away days’
What you will bring to the team:
- Knowledge of manufacturing processes and systems
- Knowledge of Incident Management
- Knowledge of ITIL Processes
- Experience of working amongst multi-vendor IT environments
- Experience of original equipment manufacturer (OEM) engagement
- Knowledge of Windows hardware, software and networking troubleshooting
- Experience of advanced troubleshooting of Windows based software, hardware and network troubleshooting
- A full UK driving licence
- Willingness to travel to cover other UK sites for holidays and sickness
- British Citizenship and eligible for Security Clearance.
Please note that due to the nature of our customer operations and the requirement to obtain Security Clearance, we are only able to accept applications from UK Citizens.
On-Site Support Engineer in Barnoldswick employer: ATS Global
Contact Detail:
ATS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Support Engineer in Barnoldswick
✨Tip Number 1
Network like a pro! Reach out to current employees at ATS through LinkedIn or industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common support engineer scenarios. Think about how you'd handle specific IT issues or incidents. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for continuous improvement! Be ready to discuss how you've identified and implemented process improvements in past roles. This aligns perfectly with our values at ATS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace On-Site Support Engineer in Barnoldswick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the On-Site Support Engineer role. Highlight your experience with incident management and ITIL processes, as these are key to what we do at ATS. We want to see how your skills match our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Don’t forget to mention your knowledge of manufacturing processes and systems – it’s super relevant for us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can demonstrate their ability to resolve incidents efficiently and effectively, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at ATS!
How to prepare for a job interview at ATS Global
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understand the key processes and how they apply to incident management. Being able to discuss these concepts confidently will show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past incidents you've resolved, especially in a manufacturing or multi-vendor environment. Highlight your analytical approach and how you communicated with stakeholders during the resolution process. This will demonstrate your ability to take ownership of tasks.
✨Emphasise Team Collaboration
Since this role involves working closely with various teams, be ready to talk about your experience collaborating with others. Share specific instances where teamwork led to successful outcomes, as this will resonate well with ATS's focus on building strong relationships.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's continuous improvement initiatives and the Employee Voice Committee. This shows your interest in their culture and commitment to making ATS a great place to work, aligning with their values.
