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- Tasks: Be the first point of contact for customer queries and manage repair requests.
- Company: Join a dynamic team delivering essential heating maintenance in social housing and public sectors.
- Benefits: Enjoy a competitive salary, pension scheme, and a supportive work environment.
- Why this job: Gain valuable experience in customer service while making a real impact in your community.
- Qualifications: 3 years office experience and GCSEs in English and Maths required.
- Other info: Work Monday to Friday, 8am-5pm, in a fast-paced, collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
Position: Helpdesk Administrator Salary: Depending on experience Hours: working week Monday to Friday 8am-5pm (42.5-hour week) Operating within a fast-paced environment this role is responsible for delivering heating maintenance repairs contracts for Clients within Social Housing Sector, Education Authority, Health Service and Local Government. As a successful Customer Services Administrator, you will ensure repair requests are carried out efficiently, cost-effectively and seeing the job process through from start to completion whilst delivering a first-class service to our customer. The successful applicant will also assist daily in the effective management of targets and workflows and the completion and coding of completed works. Responsibilities The first point of contact, providing support for all customer queries you will, Provide an exceptional level of customer service, communicating to customers in a professional manner. Responsible for the administration for a specific contract(s) Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action. Work as part of a team to prioritise and manage the workload. Ensure customers are kept up to date, ensuring any issues are escalated to management. Monitoring of target dates for jobs, tracking updates and job status Liaising with internal stakeholders regularly providing accurate and detailed information Job completions, updating and reviewing system/data input. Inputting codes on completions readying them for invoicing. Maintaining standards and processes to reach KPI targets. To perform the job in accordance with the companys policies and procedures, To perform any other duties as may be reasonably required. Requirements 3 years recent experience in a busy office environment Minimum of Grade C or above in GCSE or equivalent (English and Maths) Data input experience. IT literate, proficient in Microsoft Office The Successful Candidate will Demonstrate reliability, flexibility, and adaptability. Effectively manage time to meet deadlines. Excellent team working skills. Excellent communication skills with the ability to manage client relationships. Strong planning and organisation skills Ability to work on own initiative and as part of a cross functional team. Ability to work accurately under pressure and meet deadlines & targets. Skills: Administrator Admin Customer Service Office Administrator Benefits: Pension
Helpdesk Administrator employer: ATS Gas Services
Contact Detail:
ATS Gas Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with the specific needs of the social housing sector and the types of clients you will be dealing with. Understanding their unique challenges will help you tailor your approach during interviews and demonstrate your commitment to providing exceptional customer service.
✨Tip Number 2
Brush up on your IT skills, particularly in Microsoft Office, as this role requires proficiency in data input and management. Consider taking a quick online course or tutorial to ensure you're confident in using these tools effectively.
✨Tip Number 3
Prepare examples from your past experience that showcase your ability to manage workloads and meet deadlines. Being able to discuss specific situations where you've successfully prioritised tasks will highlight your organisational skills.
✨Tip Number 4
Practice your communication skills, especially in a customer service context. Role-playing common scenarios you might encounter in this position can help you feel more prepared to handle client queries professionally and efficiently.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles where you managed queries, triaged requests, or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to manage client relationships. Mention specific examples of how you've provided exceptional customer service in the past.
Highlight Relevant Skills: In your application, clearly outline your IT literacy and proficiency in Microsoft Office. Include any data input experience and your ability to work under pressure while meeting deadlines.
Showcase Teamwork and Adaptability: Demonstrate your teamwork skills and flexibility in your application. Provide examples of how you've successfully collaborated with others to achieve targets and manage workloads effectively.
How to prepare for a job interview at ATS Gas Services
✨Showcase Your Customer Service Skills
As a Helpdesk Administrator, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service and how you handled challenging situations. Highlight your ability to communicate professionally and effectively.
✨Demonstrate Your Organisational Abilities
This role requires excellent planning and organisation skills. Be ready to provide examples of how you've managed workloads, prioritised tasks, and met deadlines in a busy office environment. This will show that you can handle the fast-paced nature of the job.
✨Familiarise Yourself with Relevant Software
Since the position involves data input and using Microsoft Office, make sure you're comfortable discussing your IT skills. If you have experience with specific software used in helpdesk or administration roles, mention it during the interview.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the company's processes, team dynamics, and expectations for the Helpdesk Administrator role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
