Helpdesk Administrator

Overview

Salary: Depending on experience

Hours: working week Monday to Friday 8am-5pm (42.5-hour week)

Position: Helpdesk Administrator

The role operates within a fast-paced environment and is responsible for delivering heating maintenance repairs contracts for Clients within the Social Housing Sector, Education Authority, Health Service and Local Government. As a Customer Services Administrator, you will ensure repair requests are carried out efficiently, cost-effectively and see the job process through from start to finish while delivering a first-class service to our customer. You will also assist daily in the management of targets and workflows and the completion and coding of completed works.

Note: This description reflects the original content and scope but has been reformatted for clarity.

Responsibilities

• The first point of contact, providing support for all customer queries you will,
• Provide an exceptional level of customer service, communicating to customers in a professional manner.
• Responsible for the administration for a specific contract(s)
• Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
• Work as part of a team to prioritise and manage the workload.
• Ensure customers are kept up to date, ensuring any issues are escalated to management.
• Monitoring of target dates for jobs, tracking updates and job status
• Liaising with internal stakeholders regularly providing accurate and detailed information
• Job completions, updating and reviewing system/data input.
• Inputting codes on completions readying them for invoicing.
• Maintaining standards and processes to reach KPI targets.
• To perform the job in accordance with the companys policies and procedures,
• To perform any other duties as may be reasonably required.

Requirements

• 3 years recent experience in a busy office environment
• Minimum of Grade C or above in GCSE or equivalent (English and Maths)
• Data input experience.
• IT literate, proficient in Microsoft Office

The Successful Candidate Will

• Demonstrate reliability, flexibility, and adaptability.
• Effectively manage time to meet deadlines.
• Excellent team working skills.
• Excellent communication skills with the ability to manage client relationships.
• Strong planning and organisation skills
• Ability to work on own initiative and as part of a cross functional team.
• Ability to work accurately under pressure and meet deadlines & targets.

Skills

Administrator Admin Customer Service Office Administrator

Benefits

Pension