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- Tasks: Coordinate resources and provide top-notch customer support via phone.
- Company: Join a dynamic team at a leading service provider.
- Benefits: Enjoy 33 days holiday, a bonus scheme, and career growth opportunities.
- Why this job: Be the key link between customers and technicians, making a real difference.
- Qualifications: Strong communication skills and experience in customer service preferred.
- Other info: Great perks like discounts, health plans, and a supportive work culture.
The predicted salary is between 30000 - 42000 £ per year.
We\’re looking for a Customer Support Advisor (Outbound) to join our team. In this role, you\’ll be a key player in our operations, coordinating resources and stock to ensure jobs are dispatched accurately and on time to our field team. You will also provide a high standard of inbound and outbound telephone support, delivering outstanding customer service to both internal and high-profile external customers. Success in this role means adhering to all processes, quality measures, SLAs, and KPIs while maximising productivity. Duties as a Customer Support Advisor (Outbound):
- Assign jobs to the right technician and coordinate their schedule.
- Act as a central point of communication, ensuring technicians, customers, and suppliers are always informed.
- Order parts and manage third-party suppliers to meet service standards.
- Plan technician routes to boost productivity and reduce job failures.
- Handle customer queries and provide timely updates on job status.
- Accurately log all job details and customer information in our systems.
- Assist the wider team with both internal and inbound calls during busy periods.
A customer-focused individual with excellent communication skills and a friendly telephone manner.
- Someone with strong organisational skills and a high level of accuracy and attention to detail.
- A proactive problem-solver who can work autonomously and is motivated to meet and exceed targets.
- Good knowledge of UK geography and a strong grasp of IT systems.
- Experience in a call centre or fast-paced customer service environment is preferred.
- A track record of managing customer expectations and using mapping or bespoke IT systems is desirable.
Company Bonus scheme
- 33 days\’ holiday (inclusive of bank holidays)
- Training and career advancement opportunities
- Michelin pension scheme matched up to 6% of base salary
- Life assurance & income protection (as a member of our pension scheme)
- Refer and Earn Scheme
- Enhanced maternity & paternity pay
- Employee recognition & long service award schemes
- Friends and Family discounts at our ATS Euromaster Centres
- Health and wellbeing programme
- Healthcare cash plan options
- Discounts on holidays, shopping, restaurants and much more, all through our employee benefits programme
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Customer Support Advisor (Outbound) employer: ATS Euromaster Ltd
Contact Detail:
ATS Euromaster Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor (Outbound)
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of outbound calls, try role-playing with a friend or family member. Focus on being friendly, clear, and concise – it’ll make a world of difference during your interview.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you’re engaged and gives you a chance to find out if the company is the right fit for you too. Think about what you want to know about the team and the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Advisor (Outbound)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Advisor role. Highlight your experience in customer service, especially in call centres or fast-paced environments. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for our team. Don't forget to mention your organisational skills and problem-solving abilities!
Show Off Your Tech Savvy: Since we rely on IT systems, make sure to mention any relevant tech skills you have. If you've used mapping software or bespoke systems before, let us know! It’ll give you an edge in the application process.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ATS Euromaster Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Advisor (Outbound). Familiarise yourself with job dispatch processes, SLAs, and KPIs. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of telephone support, practice your communication skills. Be prepared to discuss how you've handled customer queries in the past and how you maintain a friendly and professional tone. Consider role-playing with a friend to refine your approach.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks effectively. Think of examples where you've coordinated schedules or managed resources efficiently. Being able to articulate your organisational strategies will show that you can handle the fast-paced environment of this role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues or logistical challenges. Prepare some examples from your previous experience where you successfully resolved problems. This will showcase your proactive problem-solving abilities and your commitment to customer satisfaction.