At a Glance
- Tasks: Coordinate resources and provide top-notch customer support via phone.
- Company: Join a dynamic team at a leading service provider.
- Benefits: Enjoy 33 days holiday, a bonus scheme, and career growth opportunities.
- Other info: Great perks like discounts, health plans, and a supportive work culture.
- Why this job: Be the key link between customers and technicians, making a real difference.
- Qualifications: Strong communication skills and experience in customer service preferred.
The predicted salary is between 30000 - 42000 £ per year.
We\'re looking for a Customer Support Advisor (Outbound) to join our team. In this role, you\'ll be a key player in our operations, coordinating resources and stock to ensure jobs are dispatched accurately and on time to our field team. You will also provide a high standard of inbound and outbound telephone support, delivering outstanding customer service to both internal and high-profile external customers. Success in this role means adhering to all processes, quality measures, SLAs, and KPIs while maximising productivity. Duties as a Customer Support Advisor (Outbound):
- Assign jobs to the right technician and coordinate their schedule.
- Act as a central point of communication, ensuring technicians, customers, and suppliers are always informed.
- Order parts and manage third-party suppliers to meet service standards.
- Plan technician routes to boost productivity and reduce job failures.
- Handle customer queries and provide timely updates on job status.
- Accurately log all job details and customer information in our systems.
- Assist the wider team with both internal and inbound calls during busy periods.
A customer-focused individual with excellent communication skills and a friendly telephone manner. - Someone with strong organisational skills and a high level of accuracy and attention to detail.
- A proactive problem-solver who can work autonomously and is motivated to meet and exceed targets.
- Good knowledge of UK geography and a strong grasp of IT systems.
- Experience in a call centre or fast-paced customer service environment is preferred.
- A track record of managing customer expectations and using mapping or bespoke IT systems is desirable.
Company Bonus scheme - 33 days\' holiday (inclusive of bank holidays)
- Training and career advancement opportunities
- Michelin pension scheme matched up to 6% of base salary
- Life assurance & income protection (as a member of our pension scheme)
- Refer and Earn Scheme
- Enhanced maternity & paternity pay
- Employee recognition & long service award schemes
- Friends and Family discounts at our ATS Euromaster Centres
- Health and wellbeing programme
- Healthcare cash plan options
- Discounts on holidays, shopping, restaurants and much more, all through our employee benefits programme
Customer Support Advisor (Outbound) in Birmingham employer: ATS Euromaster Ltd
Join our dynamic team as a Customer Support Advisor (Outbound) and experience a workplace that prioritises employee well-being and growth. With a generous benefits package including 33 days' holiday, a company bonus scheme, and extensive training opportunities, we foster a supportive culture that values your contributions and encourages career advancement. Located in a vibrant area, you'll enjoy a collaborative environment where your skills in customer service and organisation will thrive, making a meaningful impact on our operations and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor (Outbound) in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ATS Euromaster Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ATS Euromaster Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor (Outbound) in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ATS Euromaster Ltd:Your cover letter is your chance to shine! Tell us why you want to work at ATS Euromaster Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ATS Euromaster Ltd!
How to prepare for a job interview at ATS Euromaster Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
