Program Manager in Cambridge

The world isn't standing still and neither is ATS Life Sciences - We don't follow the trends. We set them! Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team, a division of ATS Corporation, a publicly traded global enterprise with a proud history. We are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters; we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world.

When there is no room for error and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.

Job Description

• Responsible for programs and large projects from receipt of purchase order through final installation and final customer acceptance.
• Overall accountability for the entire program portfolio.
• Key customer contact at high level.
• Continuity from project to project, site to site.
• Lead, manage and give direction to Senior Project Managers, Project Managers and Project Coordinators within assigned Project Portfolio.
• Foster and develop the project management team within given Program portfolio in a culture of teamwork and success.
• Utilize team resources in line with the project management strategy of consistently delivering customer solutions on time and on budget.

Specific Responsibilities

• Lead the program team to execute projects on schedule at or below budget delivering the contracted scope of work to all applicable codes and standards.
• Key customer contact for escalations within Program Portfolio.
• Responsible for customer satisfaction.
• Maintain regular contact (verbal and written) with key customer representative(s) ensuring all key program events and issues are documented in writing.
• Manage program risks including assessment and identification of risks, develop and implement Risk Mitigation Plan(s), and forecasting.
• Develop suitable budget allocations for ATS labour and materials.
• Oversee program schedule development and identify all critical path activities.
• Conduct Initial Project Build Plan meeting.
• Manage program resources and ensure that adequate resources are assigned to all program tasks.
• Estimates revenue recognition by quarter, ensures timely invoicing and monitors receivables for all projects under their direction.
• Ensure that all program deliverables are accomplished and supporting documentation is prepared for each program milestone payment.
• Obtain necessary FAT, SAT, and any other customer approvals needed to enable on-time payment including final payment and program closure.
• Prepare accurate financial and resource forecasts and reports as required by ATS Management.

Team Leadership

• Demonstrate Extreme Ownership for all projects within their Program Portfolio.
• Encourage, lead and mentor Program PM team to ensure overall continuity and efficiency is maintained at the highest level.
• Manage programs and program teams in accordance with all applicable ATS procedures.
• Conduct regular team meetings and issue weekly program updates to the program team.
• Coordinate the post project review process and share best practices.

Customer Relationship Management

• Customer advocate, delivering maximum customer satisfaction.
• Develop long-term enduring customer relationships.
• Elevate customer issues when required to the next level of ATS management.
• Partnership with ATS Account Manager to manage the customer.

Management Reporting

• Participate in the employee evaluation process as it relates to Project Managers assigned to the Program Manager.

Project Change Management

• Track all contract changes and prepare CORs (Change Order Requests) as needed.
• Review and approve PM generated CORs prior to sending Approval Pack for Director level approvals.
• Ensure customer caused/requested changes are executed by the team only after receipt of customer agreement.

Business Development

• Recognises Change Order opportunities and executes in a profitable yet ethical way.
• Supports sales with customer visits and presentations as required.
• Assists in the development of existing strategic accounts.
• Promotes aftermarket service offerings and spare parts packages.

Compliance

• Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
• Ensure that all project activities are conducted in accordance with ATS and legal standards.
• Demonstrate leadership in Health, Safety and Environment compliance.
• Hold team members accountable for health, safety and environmental compliance as part of the annual performance review process.
• Carry out hazard assessments, inspections and audits as required by legislative framework and/or corporate requirements.

Qualifications

• A three or four-year Engineering degree or diploma or equivalent specializing in electronics, electrical, mechanical or controls engineering is required.
• Completion of or in the process of achieving the Project Management Professional (PMP) designation is an asset.
• Must have experience managing automation programs in excess of $25 million with multidisciplinary teams.
• Must have a proven track record of providing positive leadership and coordination to a multi-disciplined project design and construction team.
• Must have acted in a leading role with a minimum of five years experience in a variety of programs/markets on a multidisciplinary team.
• Must have a practical working knowledge of the automation industry and customer processes.

KEY ATTRIBUTES

• Leadership
• Negotiator / Dealmaker
• Problem-solver
• Customer skills (management, satisfaction, relationship building)
• Technical Business knowledge and experience

If you're excited about this role but do not meet all the qualifications listed above, you are still encouraged to apply.

Why YOU should join our ATS Life Sciences Systems team

• We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people.
• What we do MATTERS - our Life Sciences projects contribute to improving the lives of people around the world!
• ATS has made a commitment to be carbon neutral by 2030!
• INNOVATION and PROBLEM SOLVING is at our core - Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving.
• We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development with a tuition reimbursement program, individual development programs and a commitment to promoting from within.
• We offer COMPETITIVE Total Rewards - Competitive starting salaries, overtime pay eligibility, paid vacation, Employee Incentive Bonus program, comprehensive health and dental benefits including Lifestyle Spending Account, 5% RRSP matching program and optional Employee Share Purchase Program.
• A place to BELONG: We celebrate our differences and ensure that all employees have equal opportunities for growth and development.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA) 2005 and will upon request assist those who may require specific accommodations due to a personal disability.