UK Spare Parts Management and Buyer in Ware

The ATS UK Spare Parts Management & Buyer is responsible for delivering exceptional customer service for part-related inquiries by providing timely support in part identification, quoting, order entry, and warranty claims. This role involves close collaboration with cross-functional teams to ensure customer needs are met effectively and to capture voice-of-customer feedback that supports long-term contracts. In addition, the role manages the procurement of spare parts, materials, and components necessary to support ATS customers.

Key responsibilities include:

• Ensuring supply continuity, maintaining optimal inventory levels, and building strong supplier relationships.
• Delivering an exceptional customer experience and building strong customer relationships.
• Responding promptly to all customer inquiries related to spare parts; redirecting other service inquiries as needed.
• Providing support in part identification, quoting, automated order entry, and warranty claims.
• Maintaining and developing customer-specific price lists as assigned.
• Driving parts bookings to meet plan with acceptable margins aligned to business and account targets.
• Managing CRM updates regularly to ensure accurate funnel and booking tracking.
• Supporting preparation of quarterly business reviews (QBR) for assigned accounts and capturing voice-of-customer feedback.
• Promoting adoption of eCommerce and other digital transaction tools.
• Maintaining master data integrity across ERP, CRM, Service Cloud, and other IT applications.

Purchasing & Procurement:

• Purchasing spare parts and related commodities in accordance with ATS Principles of Buying to achieve departmental goals.
• Processing purchasing documentation (Requisitions, Purchase Orders, Cancellation Forms, Continuous Improvement Reports) per ATS policies.
• Reviewing requisitions for accuracy, terminology, and specifications.
• Preparing and sending spare part purchase orders to suppliers.
• Resolving spare part invoicing discrepancies and elevating for approval.
• Tracking and monitoring spare part Purchase Order deliveries to maximize on-time delivery performance.
• Responding to supplier inquiries regarding order status, changes, or cancellations and communicating internally.
• Contacting suppliers to expedite deliveries and resolve shortages, late deliveries, quality issues, and other problems.

Vendor Management & Cost Optimization:

• Creating vendor scorecards and supporting QBRs to drive continuous improvement for major vendors.
• Negotiating vendor contract prices, credit terms, discounts and delivery arrangements.
• Staying informed on new sources of supply for spare part materials.
• Using historical and benchmarking data to ensure competitive pricing.
• Identifying new cost-saving opportunities.
• Assisting in developing cost containment, product standardization, vendor consolidation and benchmarking strategies that maximize value while maintaining ATS standards.

Qualifications:

• 3–5 years of experience in parts management, purchasing, inventory control or supply chain operations within a manufacturing or industrial environment.
• Strong theoretical and practical knowledge of purchasing and material planning concepts.
• Experience with spare parts cataloguing, proposal writing and technical documentation.
• Proficiency in ERP systems (JDE experience preferred), CRM and Microsoft Office Suite.
• Proven organisational, negotiation, communication and problem-solving skills.
• Excellent oral, written and interpersonal communication skills.
• Ability to work effectively in a team environment.

General:

• Supporting continuous improvement initiatives by leveraging ABM processes and tools.
• Performing other duties as required and assigned to meet job role and business needs.
• Ensuring all business activities are conducted with the highest ethical standards and in compliance with the ATS Code of Business Conduct.