Job Description
Our Global Services team in our UK division is currently looking for a bright, ambitious Field Service Representative (Tool Maker/Mechanical) who enjoys teamwork and on-going challenging projects.
Responsibilities
- Responsible for servicing automation equipment remotely and at the customers' facilities with a focus on resolution of customer issues to support increasing customer loyalty and revenue with alignment to the customer's needs.
- Prepare comprehensive service reports to support system improvements and generate additional opportunities.
- Troubleshoot mechanical equipment at the customer's facility and make necessary adjustments to bring equipment up to running status.
- Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
- Support developing operating and troubleshooting knowledge of the operations team.
- Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment.
- Make recommendations to repair/replace only items that require repair/replacement.
- Travel to both domestic and international customer locations for long and short term support.
- Lead on-site team and liaison with customer and ATS Project Manager.
- Coordinate 3rd party vendors and assist to resolve technical issues as required.
- Follow ATS and customer's plant and safety regulations while at their facility.
- Complete detailed Service Report for the services provided in a timely manner and submit to the appropriate people.
- Ensure customer issues have been resolved through follow-up communication and project/case closure if required.
- Be available to be on-call on a rotational basis.
- Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
- Collect and assemble all necessary technical information and customer specifications to prepare for service scope.
- Facilitate warranty/non-warranty claims with the customer.
- Coordinate service projects including team meetings, schedule and financials as required.
- Assist others and take on temporary or permanent assignments as requested by the Service Manager.
- Responsible for keeping up with current products and equipment used at ATS in Cambridge.
- Responsible for meeting or exceeding customer expectations in an efficient manner.
- Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
- Adhere to all health and safety rules and procedures.
Qualifications
- A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, MTBI, or equivalent. Design experience is an asset.
- A minimum of five years of experience in a hands-on mechanical environment.
- Excellent understanding of pneumatics and hydraulics with basic electrical and system control, and ability to read engineering drawings, reference manuals and assembly systems instruction guides.
- Proficiency with Microsoft Word and Excel.
- Strong communication and interpersonal skills with the ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure.
- Quick to gain knowledge to readily troubleshoot systems.
- Eligible and able to travel domestically & internationally within 30 days from hire date. Legally eligible to operate a vehicle, as this is an essential job function.
Education & Experience
- A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, MTBI, or equivalent.
- A minimum of five years of experience in a hands-on mechanical environment.
- Excellent understanding of pneumatics and hydraulics with basic electrical and system control.
- Proficiency with Microsoft Word and Excel.
- Strong communication and interpersonal skills with the ability to work with all levels of customer and ATS management.
- Quick to gain knowledge to readily troubleshoot systems.
- Eligible to travel domestically & internationally within 30 days from hire date and legally eligible to operate a vehicle.
