Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Service automation equipment and troubleshoot mechanical issues at customer sites.
- Company: Join a global leader in automation services with a focus on teamwork.
- Benefits: Competitive salary, travel opportunities, and ongoing training.
- Other info: Dynamic role with opportunities for international travel and career growth.
- Why this job: Make a real difference by solving customer challenges and enhancing their operations.
- Qualifications: Mechanical skills and a passion for problem-solving required.
The predicted salary is between 30000 - 40000 £ per year.
Our Global Services team in our UK division is currently looking for a bright, ambitious Field Service Representative (Tool Maker/Mechanical) who enjoys teamwork and on-going challenging projects.
Responsibilities
- Responsible for servicing automation equipment remotely and at the customers’ facilities with a focus on resolution of customer issues to support increasing customer loyalty and revenue with alignment to the customer’s needs.
- Responsible for preparing comprehensive service reports to support system improvements and generating additional opportunities.
- Troubleshoot mechanical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status.
- Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
- Support developing operating and troubleshooting knowledge of the operations team.
- Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment.
- Make recommendations to repair/replace only items that require repair/replacement.
- Travel to both domestic and international customer locations for long and short term support.
- Lead on-site team and liaison with customer and ATS Project Manager.
- Coordinate 3rd party vendors and assist to resolve technical issues as required.
- Follow ATS and customer’s plant and safety regulations while at their facility.
- Complete detailed Service Report for the services provided in a timely manner and submit to the appropriate people.
- Ensure customer issues have been resolved through follow-up communication and project/case closure if required.
- Be available to be on-call on a rotational basis.
- Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
- Collect and assemble all necessary technical information and customer specifications to prepare for service scope.
- Facilitate warranty/non-warranty claims with the customer.
- Coordinate service projects including team meetings, schedule and financials as required.
- Assist others and take on temporary or permanent assignments as requested by the Service Manager.
- Responsible for keeping up with current products and equipment used at ATS in Cambridge.
- Responsible for meeting or exceeding customer expectations in an efficient manner.
- Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
- Adhere to all health and safety rules and procedures.
Field Service Technician - Mechanical UK employer: ATS Automation
Contact Detail:
ATS Automation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician - Mechanical UK
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the field service sector. They can give you insider info on what it’s really like and might even help you get your foot in the door.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting abilities during interviews. Bring examples of how you've resolved mechanical issues in the past – it’ll make you stand out!
✨Tip Number 3
Be ready to travel! Since this role involves going to customer sites, show your enthusiasm for travel and flexibility. Mention any previous experiences that highlight your adaptability in different environments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Technician - Mechanical UK
Some tips for your application 🫡
Show Your Passion for Problem-Solving: When writing your application, let us know how much you enjoy tackling challenges. Share specific examples of how you've resolved issues in the past, especially in mechanical or technical settings. We love candidates who can think on their feet!
Tailor Your Experience to the Role: Make sure to highlight your relevant experience in servicing automation equipment and troubleshooting mechanical systems. Use keywords from the job description to show that you understand what we're looking for. This helps us see how you fit into our team!
Be Clear and Concise: We appreciate straightforward communication. Keep your application clear and to the point, focusing on your skills and experiences that align with the Field Service Technician role. Avoid fluff – we want to see your strengths shine through!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at ATS Automation
✨Know Your Stuff
Make sure you brush up on your mechanical knowledge and the specific automation equipment you'll be working with. Familiarise yourself with common troubleshooting techniques and be ready to discuss how you've resolved similar issues in the past.
✨Showcase Your Team Spirit
Since teamwork is key in this role, think of examples where you've successfully collaborated with others. Be prepared to share stories that highlight your ability to lead a team or work alongside colleagues to achieve a common goal.
✨Customer-Centric Mindset
This position focuses heavily on customer satisfaction, so come armed with examples of how you've gone above and beyond for clients. Discuss how you’ve handled difficult situations and turned them into positive outcomes to demonstrate your commitment to customer loyalty.
✨Be Ready to Travel
As travel is part of the job, express your willingness and enthusiasm for it. Share any previous experiences you have with travelling for work, and how you managed your time and responsibilities while on the road.