Field Service Technician - Mechanical UK in Ware

Our Global Services team in our UK division is currently looking for a bright, ambitious Field Service Representative (Tool Maker/Mechanical) who enjoys teamwork and on-going challenging projects.

Major Duties

• Responsible for servicing automation equipment remotely and at the customers’ facilities with a focus on resolution of customer issues to support increasing customer loyalty and revenue with alignment to the customer’s needs.
• Responsible for preparing comprehensive service reports to support system improvements and generating additional opportunities.

Specific Responsibilities

• Troubleshoot mechanical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status.
• Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
• Support developing operating and troubleshooting knowledge of the operations team.
• Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment.
• Make recommendations to repair/replace only items that require repair/replacement.
• Travel to both domestic and international customer locations for long and short term support.
• Lead on-site team and liaison with customer and ATS Project Manager.
• Coordinate 3rd party vendors and assist to resolve technical issues as required.
• Follow ATS and customer’s plant and safety regulations while at their facility.
• Complete detailed Service Report for the services provided in a timely manner and submit to the appropriate people.
• Ensure customer issues have been resolved through follow-up communication and project/case closure if required.
• Be available to be on-call on a rotational basis.
• Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
• Collect and assemble all necessary technical information and customer specifications to prepare for service scope.
• Facilitate warranty/non-warranty claims with the customer.
• Coordinate service projects including team meetings, schedule and financials as required.
• Assist others and take on temporary or permanent assignments as requested by the Service Manager.
• Responsible for keeping up with current products and equipment used at ATS in Cambridge.
• Responsible for meeting or exceeding customer expectations in an efficient manner.
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
• Adhere to all health and safety rules and procedures.

Education & Experience

• A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, MTBI, or equivalent. Design experience is an asset.
• A minimum of five years of experience in a hands-on mechanical environment.
• The successful candidate is a good communicator, displays professionalism and has well-developed interpersonal skills with the ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure.
• An excellent understanding of pneumatics and hydraulics with basic electrical and system control, along with the ability to read engineering drawings, reference manuals and assembly systems instruction guides is essential.
• Must have experience and be proficient with Microsoft Word and Excel.
• Individual must have the ability to quickly gain knowledge to readily troubleshoot systems.
• Must be eligible and able to travel domestically & internationally within 30 days from hire date and legally eligible to operate a vehicle, as this is an essential job function.