Field Service Technician (m/f/d)

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ATS Company: ATS Corporation

Requisition ID: 15309

Location:

Ware, ENG, GB Dublin, L, IE, D11 TK4C

Date: Aug 1, 2025

Field Service Technician (m/f/d)

Job Description

Our Global Services team in our UK division is currently looking for a bright, ambitious Field Service Representative (Tool Maker/Mechanical) who enjoys teamwork and ongoing challenging projects.

MAJOR DUTIES :

Responsible for servicing automation equipment remotely and at the customers’ facilities, focusing on resolving customer issues to support increasing customer loyalty and revenue, aligned with the customer’s needs. Responsible for preparing comprehensive service reports to support system improvements and generate additional opportunities.

SPECIFIC RESPONSIBILITIES:

• Troubleshoot mechanical equipment at the customer’s facility and make necessary adjustments to restore equipment to operational status.
• Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
• Support the development of operating and troubleshooting knowledge of the operations team.
• Review and suggest additional tools or equipment necessary for better operation or maintenance of customer equipment.
• Make recommendations to repair or replace only items that require repair or replacement.
• Travel to domestic and international customer locations for support.
• Lead on-site teams and liaise with customers and ATS Project Managers.
• Coordinate with third-party vendors and assist in resolving technical issues as required.
• Follow ATS and customer safety regulations at their facilities.
• Complete detailed Service Reports promptly and submit them to the appropriate personnel.
• Ensure customer issues are resolved through follow-up communication and project/case closure if needed.
• Be available on a rotational basis for on-call support.
• Communicate via various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
• Collect and assemble technical information and customer specifications to prepare for service scope.
• Facilitate warranty and non-warranty claims with the customer.
• Coordinate service projects, including team meetings, scheduling, and financials as required.
• Assist others and take on temporary or permanent assignments as requested by the Service Manager.
• Keep up-to-date with current products and equipment used at ATS in Cambridge.
• Meet or exceed customer expectations efficiently.
• Perform all business activities ethically and in compliance with the ATS Code of Business Conduct.
• Follow all health and safety rules and procedures.

Education:

A post-secondary diploma, degree, or certificate in mechanical engineering, Tool & Die Maker, MTBI, or equivalent. Design experience is an asset.

Experience:

Minimum of five years in a hands-on mechanical environment.

The candidate should be a good communicator, professional, and have well-developed interpersonal skills, capable of working with all levels of customer and ATS management in a multi-disciplinary engineering environment under pressure.

An excellent understanding of pneumatics and hydraulics, basic electrical and system control, and the ability to read engineering drawings, manuals, and assembly instructions is essential.

Proficiency with Microsoft Word and Excel is required.

The individual must be able to quickly acquire knowledge to troubleshoot systems effectively.

Must be eligible and able to travel domestically and internationally within 30 days of hire and legally authorized to operate a vehicle, as this is an essential job function.

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