Patient Check-In Representative

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health's 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost-effective care to every patient we serve.

By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

Summary

Under general supervision, professionally greets and performs any necessary health screening for all patients entering the practice for medical appointments. Verifies patient demographics and insurance information, making any necessary changes in the Practice Management System. May obtain and enter appropriate referral information. Ensures all patients have completed and signed all forms as needed. Checks patients in, in order to inform clinical unit of patient’s arrival. Collects payments for visit and outstanding balances, as necessary.

EDUCATION/LICENSES/CERTIFICATIONS

• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required.
• Related Associate’s degree in Business or related field preferred.

Experience

• At least one year experience in a business role (i.e., healthcare or hospitality check in with cash handling, insurance verification, payment collection, banking, billing or end of the day reconciliation) with direct patient or customer service delivery required; healthcare setting preferred.
• Knowledge of check-in or registration procedures and self-pay collections in a healthcare environment is preferred.
• Cash handling and end of day balancing procedures is preferred.

Skills

• Demonstrated customer service and recovery skills, strong verbal, written and telephone communication skills.
• Attention to detail, demonstrated multi-tasking skill.
• Demonstrated working under time pressure, juggling multiple priorities, managing deadlines.
• Teamwork, flexibility, reliability, adaptability, able to be flexible with work schedule.
• Strong computer skills (keyboarding, data entry and moving quickly between multiple application systems, proficient in email required.
• Working knowledge of medical office check-in function including health plan coverage and referrals, authorizations, patient balance terminology (deductible, co-pay, co-insurance) is preferred.
• EMR proficiency preferred.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

Benefits Include

• Up to 8% company retirement contribution.
• Generous Paid Time Off.
• 10 paid holidays.
• Paid professional development.
• Generous health and welfare benefit package.

Schedule

Monday- Friday 8:00a-4:30p

Job Level

Entry Level

Job Type

Regular Full Time - 40 Hrs (Full Time Benefit Eligible)

Seniority level

Entry level

Employment type

Full-time

Job function

Health Care Provider

Industries

Hospitals and Health Care