Senior Claims Adjuster

In a world of constant change, you need an insurer who has stood the test of time. Our reputation is built on consistency, expertise, and a client-first approach. We manage Syndicate 609, one of the oldest syndicates at Lloyd’s, with a history going back to the 1930s. Our longevity reflects the strength of our underwriting discipline, the depth of our relationships, and our ability to adapt to the evolving needs of our clients and the wider insurance marketplace.

We’re all in it together at Atrium. We are committed to creating an environment where people learn, grow, and follow what they’re passionate about. Our culture encourages staff to feel confident in making decisions at any stage of their career and do work that makes them proud, knowing they’re playing a valuable role in shaping the success of the business.

This is a great opportunity for a Senior Claims Adjuster who has experience with managing specialty business lines along with knowledge of Lloyd’s Claims Lead Arrangements to join Atrium. Responsibilities include:

• Evaluating data quality
• Preparing management reports
• Investigating exposure profiles
• Contributing to team projects and initiatives

Inwards Claims Management:

• Entry and maintenance of internal Claims Management System
• Organising and running reports from CMS
• Claim file management, including retrieving brokers claim files, document management, scanning and document retention
• Agreeing and settling claim bordereaux
• Agreeing and arranging for settlement of valid covered claims upon selected accounts, subject to terms of individual authority
• Analysis and review of individual claims upon programmes where managed syndicate leads, and follows as required, subject to terms of individual authority
• Attend weekly claims meeting, and organise, minute and circulate if required

Reporting:

• Preparing various management reports for internal and external purposes as required
• Accountable for delivering good consumer outcomes within their areas of responsibility, in line with the SM&CR Duty of Responsibility and the Conduct Rules

Relationship Management:

• Able to maintain ongoing relationships with brokers, third party experts and colleagues

Administration and Compliance:

• Able to operate at all times to the standards and rules of any applicable regulatory bodies and guidelines applicable within Atrium and those set out in the firm’s standards documents

Accuracy:

• Able to input data and maintain records with a high degree of accuracy and attention to detail

Personal Development:

• Able to ensure competence is attained and maintained

Required Knowledge and Skills:

• Extensive experience in handling claims
• An excellent knowledge of the Lloyd’s Claims Lead Arrangements
• Experience in the London market as a claims handler, broker, loss adjuster, or other relevant capacity is required
• Experience handling claims arising from property classes
• Excellent interpersonal skills are required as the duties of this role involve liaising with outsourcing partners, negotiation and liaising with brokers, loss adjusters and lawyers
• Enthusiastic and possess good technical knowledge with a willingness to learn and work together with the wider team to provide excellent service levels
• Contribute and generate ideas to improve the operation of the broader claims team
• Knowledge of the main issues affecting the claims and insurance market
• Knowledge of the standards and rules of the regulatory bodies and those set out in Atrium’s standard procedures
• Knowledge of the types of business transacted by the syndicate
• IT skills (Word, Excel and other software packages used within the business)

Atrium offers all permanent employees the chance to work flexibly through our charter for flexible working - we actively invite applications from candidates requiring any form of flexible working arrangements. Atrium is an Equal Opportunities employer with a strong and passionate commitment to Diversity, Equity, and Inclusion. We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic. We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please get in touch.