At a Glance
- Tasks: Support diverse Underwriting teams in daily operations and administrative tasks.
- Company: Atrium, a leading specialist insurer with a strong reputation in the London market.
- Benefits: Flexible working arrangements, commitment to diversity, and supportive work culture.
- Other info: Great opportunity for personal growth in a dynamic and inclusive environment.
- Why this job: Join a top-performing team and kickstart your career in the insurance industry.
- Qualifications: No prior experience required; enthusiasm and willingness to learn are key.
The predicted salary is between 28800 - 48000 £ per year.
About Atrium
In a world of constant change, you need an insurer who has stood the test of time. Our reputation is built on consistency, expertise, and a client-first approach.
We manage Syndicate 609, one of the oldest syndicates at Lloyd’s, with a history going back to the 1930s. Our longevity reflects the strength of our underwriting discipline, the depth of our relationships, and our ability to adapt to the evolving needs of our clients and the wider insurance marketplace.
We’re all in it together at Atrium
We are committed to creating an environment where people learn, grow, and follow what they’re passionate about. Our culture encourages staff to feel confident in making decisions at any stage of their career and do work that makes them proud, knowing they’re playing a valuable role in shaping the success of the business.
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Role
This is a great opportunity for an experienced Operations Assistant to join Atrium to provide administrative support to several of our Underwriting teams.
Experience within the Insurance/ Lloyd's market is essential.
Experience using Whitespace or Subscribe systems/ similar premium messaging platforms is desirable.
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Description
Task Management
- Perform accurate and timely risk and aggregate data entry into Atrium’s key systems.
- Conduct quality control checks on risk and aggregate data to ensure completeness, accuracy and compliance with internal standards. Identify and resolve discrepancies and queries, escalating where appropriate.
- Process and validate USM (Underwriting Signing Messages) and SCM (Signing & Claims Messages) in line with SLAs (Service Level Agreements), investigate and resolve message failures, exceptions and queries.
- Provide Operational support to Underwriting teams, ensuring efficient processing of transactions.
- Assist the Operations Assistant Team Leaders to deliver good results by maintaining agreed SLAs and meeting team KPIs.
- Actively contribute to a continuous improvement culture and identifying opportunities to improve process efficiencies, accuracy and control.
- Work confidently alongside Underwriting teams and building stakeholder relationships. Strengthen knowledge across multiple classes of business underwritten by Atrium.
- Assist with ad hoc operational tasks.
Stakeholder Management
- Be a key contact for Underwriters and other internal stakeholders to ensure timely and accurate processing of risks and resolution of queries.
- Develop and maintain strong stakeholder management skills, communicate clearly, manage queries efficiently and build effective working relationships across teams.
- Escalates issues to Operations Assistant team leaders, where appropriate.
Required Competencies
Time Management and Task Prioritisation: Good organisational skills, identifies key priorities within own workload and meets key reporting deadlines
Personal and Operational Development: Will complete all required training to develop a deep understanding of the underwriting process and supporting functions, proactively seeks further learning opportunities in these areas to understand the operation of other departments at Atrium and the wider London insurance market
Analytical: Has a high degree of accuracy and attention to detail, with the ability to identify trends or inefficiencies to improve processes
Relationship Management: Demonstrates the ability to develop and maintain relationships with a variety of stakeholders across different departments at Atrium and third-party providers.
Approachable and an effective communicator both written and verbally
Administration and Compliance: Able to operate at all times to the standards and rules of the regulatory bodies and those set out in the firm’s standards documents.
Required Knowledge and Skills
- Minimum of 2 years experience in a similar role
- Strong knowledge of the Lloyd’s market processes and Syndicate Operations.
- Demonstrates practical knowledge of delegated authority and open market business and understands the operational and contractual differences.
- Familiarity with London Market Systems (e.g. PPL, Whitespace).
- Ability to manage own time well and work to meet numerous deadlines, both individually and alongside others.
- Ability to support teams/ departments at Atrium, working in a collaborative and innovative manner with all stakeholders, including third parties.
- Exceptional attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Experienced IT skills, including Microsoft Excel, Word and Outlook.
- Achievement of, or active progress towards, the CertCII qualification is desirable.
Atrium offers all permanent employees the chance to work flexibly through our charter for flexible working - we actively invite applications from candidates requiring any form of flexible working arrangements.
Atrium is an Equal Opportunities employer with a strong and passionate commitment to Diversity, Equity, and Inclusion. Atrium actively invites applications from candidates requiring any form of flexible working arrangements.
We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please get in touch.
Operations Assistant employer: Atrium
Atrium is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for a Global Labelling Specialist. Employees benefit from ongoing professional development opportunities and the chance to work on cutting-edge labelling projects in the UK, ensuring both personal growth and meaningful contributions to the industry. With a focus on compliance and teamwork, Atrium provides a supportive environment where your expertise in regulatory labelling can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and financial services industry, especially those connected to Atrium. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Atrium's values and recent achievements. Show us you’re genuinely interested in being part of our team and how you can contribute to our success.
✨Tip Number 3
Practice common interview questions and have your own ready. We love candidates who ask insightful questions about our operations and culture – it shows you’re engaged and keen!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Assistant role. Highlight relevant experience and skills that match what Atrium is looking for. We want to see how you can contribute to our diverse Underwriting teams!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Atrium's values. Remember, we love seeing enthusiasm and a good fit for our culture.
Showcase Your Flexibility:Since we value flexible working arrangements, don’t hesitate to mention your own flexibility in your application. Let us know how you can adapt to different working styles and environments – it’s a big plus for us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re keen on joining the Atrium team!
How to prepare for a job interview at Atrium
✨Know the Company Inside Out
Before your interview, take some time to research Atrium and its history. Understand their position in the insurance market, their commitment to diversity, and their flexible working arrangements. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their values.
✨Showcase Your Organisational Skills
As an Operations Assistant, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you've successfully managed tasks or projects. Be ready to discuss how you prioritise work and handle multiple responsibilities, as this will be crucial for the role.
✨Emphasise Teamwork and Communication
Atrium values expertise and collaboration within their teams. Be prepared to share instances where you've worked effectively in a team setting. Highlight your communication skills and how you ensure everyone is on the same page, as this will resonate well with their focus on supporting diverse underwriting teams.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the training opportunities available, or how Atrium supports its employees' growth. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
