Operational Excellence Lead

In a world of constant change, you need an insurer who has stood the test of time. Our reputation is built on consistency, expertise, and a client-first approach. We manage Syndicate 609, one of the oldest syndicates at Lloyd’s, and Syndicate 2026 which launched at 1/1. With a proud history going back to the 1930s our longevity reflects the strength of our underwriting discipline, the depth of our relationships, and our ability to adapt to the evolving needs of our clients and the wider insurance marketplace.

We are committed to creating an environment where people learn, grow, and follow what they’re passionate about. Our culture encourages staff to feel confident in making decisions at any stage of their career and do work that makes them proud, knowing they’re playing a valuable role in shaping the success of the business.

Role

This is a really interesting opportunity to work at the heart of our business. We are looking for a candidate who can bring expertise in operational excellence and help drive efficiency and innovation across Underwriting Teams.

Description

• Digital Transformation: Lead key projects and workstreams under Atrium’s Underwriting Transformation and Data-First (straight-through processing) programmes to deliver market-leading digital capabilities for Atrium, along with ensuring that Atrium has efficient, scalable, agile and automated Underwriting systems & processes.
• Understand, maintain knowledge and review how Underwriting Teams operate throughout the entire Underwriting journey along with being the product owner for systems & processes used in conjunction with IT.
• Lead the continuous improvement of Atrium’s Underwriting processes & systems, to ensure maximum efficiency and scalability.
• Ensure that Underwriting Teams work consistently throughout the Underwriting journey.

• Underwriting Innovation: Continuously monitor and keep abreast of the latest technological developments in the Insurance industry to help create, deliver and continuously evolve Underwriting Target Operating Models (TOM).
• Build relationships with a large array of external system/product & service providers within the Insurance market, along with the ability to influence future developments and roadmaps.

• Internal Groups: Heavily contribute and be responsible for delivering workstreams within various Atrium internal groups including the Digital Strategy Committee, Underwriting Transformation Programme (UTP), Underwriting Cohort Groups and the Technology Innovation Group (TIG).

Required Knowledge and Skills

• Minimum of 5 years of Lloyd’s market experience
• Management of Underwriting related Projects
• Excellent IT skills, ideally Microsoft Visio
• Effective Relationship & Stakeholder Management (Internal & External)

Atrium offers all permanent employees the chance to work flexibly through our charter for flexible working - we actively invite applications from candidates requiring any form of flexible working arrangements.

Atrium is an Equal Opportunities employer with a strong and passionate commitment to Diversity, Equity, and Inclusion. Atrium actively invites applications from candidates requiring any form of flexible working arrangements.

We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic. We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please get in touch.