At a Glance
- Tasks: Support clients with enquiries and resolve issues in a fast-paced contact centre.
- Company: Join a leading financial services firm in Manchester with a dynamic team.
- Benefits: Competitive pay, structured training, and hybrid working options.
- Other info: Great opportunity for career growth in a regulated environment.
- Why this job: Make a real difference by helping clients navigate their investment queries.
- Qualifications: Experience in customer service or contact centres is a plus.
The predicted salary is between 25.11 - 25.11 £ per hour.
This is a contact centre role within a regulated financial services environment, supporting shareholder enquiries and investment services activity.
Role details:
- Location: Manchester
- Working pattern: Hybrid - 4 days onsite per week
- Contract: 12 months initial
- Rate: £25.11 per hour including holiday pay / £21.83 PAYE per hour
- Hours: Shift pattern between 8:30am – 6:00pm
- Training: Structured 4-week Transfer Agency training programme
Important to note:
- This is a predominantly phone-based contact centre role.
- You must be comfortable with:
- Handling a high volume of shareholder/client calls
- Working across phone, email, webchat and written correspondence
- Working 4 days per week onsite in Manchester
- A rota-based working pattern, including a rotating WFH day
- Working to quality, productivity and client outcome targets
- Completing a detailed 4-week training programme
- Once experienced, there may be some off-call casework, but the role should still be viewed as a call-centre-led client services position.
What you’ll be doing:
You’ll act as a first point of contact for shareholder enquiries, supporting clients with account queries, trade-related requests, case investigations and issue resolution.
Responsibilities include:
- Handling shareholder enquiries across phone, email, webchat and written correspondence
- Executing telephone trades in line with client instructions and procedures
- Investigating account and statement discrepancies
- Managing open cases through to resolution
- Providing clear, confident and professional client support
- Working across multiple management companies and processes
- Escalating issues where required while maintaining ownership
- Delivering accurate work in a regulated, target-driven environment
Ideal background:
This role would suit candidates with experience in:
- Contact centre / call centre
- Financial services customer support
- Banking customer service
- Investment platform client services
- Shareholder services
- Transfer agency
- Pensions / wealth / insurance customer support
- Regulated case handling
- Payments or account servicing
Key requirements:
- Previous client service or contact centre experience
- Comfortable in a phone-based role
- Strong written and verbal communication skills
- Good attention to detail
- Able to work under pressure and meet targets
- Comfortable working in a regulated environment
- Able to work 4 days onsite in Manchester
- Open to a 12-month contract
If you’re immediately available or on short notice and comfortable with a phone-based contact centre role, please message me directly or send your CV to:
Client Services Representative in Manchester employer: Atrium
Atrium is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for a Global Labelling Specialist. Employees benefit from ongoing professional development opportunities and the chance to work on cutting-edge labelling projects in the UK, ensuring both personal growth and meaningful contributions to the industry. With a focus on compliance and teamwork, Atrium provides a supportive environment where your expertise in regulatory labelling can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Representative in Manchester
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Atrium.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Atrium might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Client Services Representative in Manchester
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Atrium will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Atrium. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Atrium confidence in your short-term commitment to the role.
How to prepare for a job interview at Atrium
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Atrium.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Atrium that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
