Operational Resilience Manager in London

About Atrium

In a world of constant change, you need an insurer who has stood the test of time. Our reputation is built on consistency, expertise, and a client-first approach. We manage Syndicate 609, one of the oldest syndicates at Lloyd’s, and Syndicate 2026 which launched at 1/1. With a proud history going back to the 1930s our longevity reflects the strength of our underwriting discipline, the depth of our relationships, and our ability to adapt to the evolving needs of our clients and the wider insurance marketplace.

We’re all in it together at Atrium. We are committed to creating an environment where people learn, grow, and follow what they’re passionate about. Our culture encourages staff to feel confident in making decisions at any stage of their career and do work that makes them proud, knowing they’re playing a valuable role in shaping the success of the business.

Role

We are looking for an experienced Operational Resilience candidate who has ideally worked in the Lloyd's/Insurance market. This is a strategically important role so we are looking for someone who has experience in resilience disciplines, including business continuity, disaster recovery, incident management, cyber resilience, third-party risk, and operational risk.

Description

• Lead and strengthen Atrium’s operational resilience framework by identifying, assessing, testing, and mitigating risks across the organisation.
• The role brings together third-party risk management, business continuity planning, incident management, IT and cyber resilience, disaster recovery, and AI-related initiatives into a coordinated function, while owning and incorporating the Business Impact Assessment.
• The role is responsible for enhancing Atrium’s preparedness, response, and recovery capabilities through effective scenario testing, robust incident management, and strong governance.
• Coordinate and unify all Operational Resilience workstreams across Atrium, ensuring alignment between business continuity, disaster recovery, incident management, cyber resilience, outsourcing / third-party oversight, facilities, and operational risk.
• Conducting annual oversight of Atrium’s Business Impact Analysis (BIA), culminating in the creation of process/service Playbook.
• Oversee the identification and mapping of Important Business Services, including the people, processes, technology, facilities, data, and third parties that support them.
• Help maintain the Operational Resilience framework and supporting documentation, ensuring it remains current, practical, and aligned to regulatory expectations and internal governance requirements.
• Plan, organise, and coordinate scenario testing activities end-to-end, including defining objectives, engaging stakeholders, scheduling exercises, documenting outcomes, and tracking remediation actions.
• Work with business and functional leads to challenge and assess vulnerabilities across resilience streams, helping to identify gaps, interdependencies, single points of failure, and opportunities to strengthen controls.
• Develop a clear understanding of governance structures across all resilience-related disciplines, ensuring committees, forums, escalation routes, roles, responsibilities, and reporting lines are defined and connected.
• Manage the Operational Resilience Group and support and coordinate resilience governance forums, preparing papers, reports, dashboards, and updates for management committees, senior leadership, and Board-level review where required.
• Track, monitor, and report on resilience actions and improvement plans, ensuring lessons learned from incidents, tests, audits, and reviews are captured and translated into measurable enhancements.
• Promote consistent resilience practices across the organisation, acting as a central point of coordination and helping teams embed resilience considerations into day-to-day operations, playbook management, change activity, and third-party management.
• Assisting Head of Procurement / Ops Res Lead with Resilience focused initiatives.

Skills required

• Operational Resilience expertise within a regulated financial services environment (ideally Lloyd’s / insurance), with a strong understanding of PRA requirements.
• Proven experience in coordinating multiple resilience disciplines, including business continuity, disaster recovery, incident management, cyber resilience, third-party risk, and operational risk.
• Demonstrable experience in scenario testing design and delivery, including facilitation of exercises, stakeholder engagement, and translating outcomes into actionable improvements.
• Experience working with and navigating governance frameworks, including committees, reporting structures, and Board-level engagement.
• Ability to identify vulnerabilities and interdependencies, with a proactive approach to strengthening resilience and mitigating risk.
• Excellent stakeholder management skills, with the ability to influence and challenge senior stakeholders across business and functional teams.
• Strong analytical and organisational skills, with the ability to manage multiple workstreams, prioritise effectively, and deliver to deadlines.
• Highly effective communication and reporting skills, including the ability to produce clear, concise, Board-ready papers, dashboards, and presentations.

Atrium offers all permanent employees the chance to work flexibly through our charter for flexible working - we actively invite applications from candidates requiring any form of flexible working arrangements.

Atrium is an Equal Opportunities employer with a strong and passionate commitment to Diversity, Equity, and Inclusion. We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic. We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please get in touch.