At a Glance
- Tasks: Build relationships and provide lighting solutions while developing your sales skills.
- Company: Join Atrium, a design-focused company with a collaborative spirit.
- Benefits: Enjoy 28 days leave, private medical insurance, and wellness perks.
- Other info: Opportunity to evolve into a Customer Relationship Manager role.
- Why this job: Kickstart your career in a dynamic role with growth potential.
- Qualifications: Passion for learning and strong communication skills required.
The predicted salary is between 70000 - 80000 £ per year.
Atrium are looking for a dynamic, creative individual with a passion for learning, who fits the Atrium ‘One Team’ Spirit which is at the heart of everything we do. With roots steeped in design and architecture, our focus is on creating an inspirational experience for our colleagues and customers. This role is a development role handling all enquiries outside of the Customer Relationship Managers’ designated A-B-C accounts list from enquiry, and quotation through to order. For the 1st year, at least you will be initially internally based, as this will allow you to get a firm understanding of the sales process and to develop an understanding of negotiating & closing orders. Through this period it is expected you will develop relationships and sales strategies with a view to define your own set of A-B-C accounts (specifiers) with the role evolving into a Customer Relationship Manager role. You will work closely with these accounts to become a trusted adviser and the first choice for their lighting design needs. Once an opportunity is identified, you will qualify it and then provide a comprehensive lighting solution, identifying technical requirements and configuring product to develop a quote. You will then follow that quote through to close the sale and generate an order. As the key contact person, you will be the ‘first responder’ to any post-sales issues, you will work closely with the Project Care Team to determine the most likely means of resolution and act quickly to ensure a satisfied client. To assist you in the process you will enjoy the full support of a highly qualified technical team including design, supply chain and on-site support.
KEY RESPONSIBILITES
- Build relationships to become a trusted advisor by showing unmatched technical and product knowledge
- Participate in networking opportunities including international trade shows if requested
- Educate your accounts by using pre-developed Continuous Professional Development seminars (CPDs)
- Support your accounts by writing specifications when the situation warrants
- In collaboration with the Design Team, accurately configure and quote best-in-class lighting solutions
- Showcase superior technical and product knowledge with exceptional service to avoid ‘price only’ discussions
- Working with the Project Care Team, act quickly with knowledge and authority to solve site performance issues
- Meet and exceed performance targets on a monthly, quarterly and annual basis
Consistency
- Manage and report Territory project pipeline
- Follow projects through to completion using multiple sources of information including public records, press releases and specialist databases
- Create and maintain a Territory Business Plan
- Maintain and report from appropriate data within Atrium systems
- Attend and actively participate in sales meetings
- Manage and maintain your own samples
- Manage your own expense budget
- Following factory trips train relevant teams on all new products and technological developments
- Continually grow and develop your technical and product knowledge
What We Offer
- 28 days annual leave, plus bank holidays
- Dedicated wellbeing leave
- Private medical insurance
- Cycle to Work scheme
- Enhanced parental leave benefits
- Access to Perkbox discounts and rewards
Along with a range of additional benefits designed to support your wellbeing, development and work-life balance. If interested, please email Preena Devshi with your CV at.
Atrium is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. Personal data held by the Atrium Ltd relating to employment applications will be used in accordance with our Privacy Notice for job applicants, which is available on our website.
Customer Relationship Associate (Lighting) in London employer: Atrium
Atrium is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for a Global Labelling Specialist. Employees benefit from ongoing professional development opportunities and the chance to work on cutting-edge labelling projects in the UK, ensuring both personal growth and meaningful contributions to the industry. With a focus on compliance and teamwork, Atrium provides a supportive environment where your expertise in regulatory labelling can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Associate (Lighting) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Atrium. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Atrium before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Associate (Lighting) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Atrium:Your cover letter is your chance to shine! Tell us why you want to work at Atrium specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Atrium!
How to prepare for a job interview at Atrium
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
