Medical Information Customer Experience Specialist - Dutch Speaking
Location: Walton Oaks, Surrey (Hybrid - 2.5 days onsite per week)
Contract: 6 Months
I'm currently recruiting for a Dutch-speaking Medical Information Customer Experience Specialist to join a leading global pharmaceutical organisation.
This is an excellent opportunity for candidates with a Life Sciences or Healthcare background who are passionate about customer experience and supporting healthcare professionals, patients and caregivers.
Key Responsibilities:
- Respond to medical and product enquiries via phone, email, webforms and live chat
- Research and provide accurate medical information using approved resources
- Deliver a high-quality customer experience in both Dutch and English
- Accurately document enquiries and responses in line with regulatory requirements
- Identify and report adverse events and product quality complaints
- Support continuous improvement initiatives and wider Medical Information activities
- Collaborate with international colleagues to ensure a consistent customer experience
What We're Looking For:
- Native-level Dutch (C2) and fluent English
- Degree in Pharmacy, Pharmacology, Biomedical Science, Life Sciences, Nursing, Healthcare or a related discipline
- Strong communication and customer service skills
- Ability to understand and communicate scientific information clearly
- Strong attention to detail and documentation skills
- Medical Information
- Pharmacovigilance or Drug Safety
- Pharmaceutical or Biotechnology industry
- Medical Devices
- Supporting Healthcare Professionals, Patients or Caregivers
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Medical Information Customer Experience Specialist - Dutch Speaking in Dorking employer: Atrium
Atrium is an exceptional employer that fosters a culture of growth and collaboration, making it an ideal place for a Catastrophe Analyst to thrive. With a commitment to flexible working arrangements and a strong focus on diversity, equity, and inclusion, employees are empowered to pursue their passions while contributing to meaningful work in the insurance industry. The opportunity to engage in innovative analytics development and support critical risk management initiatives ensures that team members play a vital role in shaping the future of the business.
