Are you passionate about delivering exceptional customer service and solving complex customer problems?
Our client, a global pharmaceutical organisation, is looking for a Customer Service Executive to join their Sales Order Management & Customer Excellence Team. This is an excellent opportunity to work within a fast-paced, highly regulated environment supporting healthcare professionals, pharmacies, customers and internal stakeholders across the UK.
This is more than a traditional customer service role. You will become a trusted customer advocate, managing enquiries, complaints and escalations while working closely with Supply Chain, Commercial and Operations teams to deliver an outstanding customer experience.
Key Responsibilities
- Act as the first point of contact for customers, healthcare professionals and internal colleagues
- Manage customer enquiries via telephone and email
- Investigate and resolve complex complaints and escalations
- Build strong relationships with customers and key stakeholders
- Support order management and customer account queries
- Work cross-functionally to deliver effective customer solutions
- Ensure compliance with internal processes and procedures
- Contribute to continuous improvement initiatives
- Maintain accurate records and order processing activities
What We're Looking For
- Experience handling complaints, escalations and difficult customer conversations
- Strong verbal and written communication skills
- Excellent problem-solving and organisational skills
- Ability to manage multiple priorities and systems simultaneously
- Strong attention to detail and compliance mindset
- Experience in order processing, customer accounts or supply chain environments is highly desirable
Highly Desirable Backgrounds
- Pharmaceutical or healthcare organisations
- Pharmacy or healthcare supply chains
- Sales order processing
- Customer operations
- Logistics or distribution customer service
Why Apply?
- Join a globally recognised organisation
- Gain exposure to healthcare and pharmaceutical operations
- Hybrid working arrangement
- Long-term 12-month contract
- Opportunity to make a genuine impact on customer experience
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Customer Service Executive employer: Atrium
Atrium is an exceptional employer that fosters a culture of growth and collaboration, making it an ideal place for a Catastrophe Analyst to thrive. With a commitment to flexible working arrangements and a strong focus on diversity, equity, and inclusion, employees are empowered to pursue their passions while contributing to meaningful work in the insurance industry. The opportunity to engage in innovative analytics development and support critical risk management initiatives ensures that team members play a vital role in shaping the future of the business.
