At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues for customers in healthcare.
- Company: Join a growing service desk team in a dynamic tech environment.
- Benefits: Competitive pay, professional development, and a chance to work with cutting-edge technology.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real difference in the healthcare industry while developing your IT skills.
- Qualifications: Experience in IT support and knowledge of Microsoft O365 required.
Job Description
IT Support Technician L2/3
DURATION: 6months + initially, with a view to extend
LOCATION: Fawdon, Newcastle upon Tyne
ONSITE REQUIREMENTS: 5 days per week onsite
IR35 STATUS: Inside IR35
ENGAGEMENT TYPE: PAYE or Umbrella
DAY RATE/HOURLY RATE: £175 per day (PAYE) to £200 per day (Umbrella)
LEGAL RIGHT TO WORK: Candidates must already hold the legal right to work in the UK, as sponsorship cannot be offered for this role.
GIBBS CONSULTING SUMMARY
We are growing our service desk team to keep pace with demand for support across the EMEA region, and we need a reliable technician who can deliver consistent, high quality service to our end customer within the pharmaceutical and healthcare industry. This is a great opportunity for someone who enjoys hands on troubleshooting and wants to be part of a close knit, regionally connected support function.
JOB OVERVIEW
We are looking for an accomplished IT Support Technician L2/3 to work onsite five days a week, providing reliable, efficient and effective IT support with a focus on customers based across the EMEA (Europe, Middle East and North Africa) region.
RESPONSIBILITIES
* Provide customer support and manage service desk incidents from start to finish.
* Track and assign open incidents, working with service desk colleagues regionally to resolve outstanding issues.
* Make active use of ITSM software and asset tracking applications.
* Troubleshoot desktops, laptops, printers and software.
* Evaluate new software and hardware solutions, and install and test new software.
* Keep a full inventory of software and hardware, ensuring it is always up to date.
* Administer the Microsoft Windows network, including user rights, and adding or removing users.
* Provide Microsoft 365 administration and end user support.
* Perform backup functions, monitor backups and prepare backup tapes for off-site storage.
* Manage IT user documentation.
* Undertake training and development to stay current with new and emerging technologies.
* Identify IT training needs and liaise with HR to make sure the right courses are made available.
REQUIREMENTS
* Customer focused, with a genuine commitment to meeting the needs of internal and external customers.
* Strong time management, with the ability to focus effort on the most important priorities.
* Comfortable with ambiguity and able to adapt well when things change.
* Action oriented, with energy for hands on, hard working tasks.
* Experience with IT service desk support.
* Knowledge of Microsoft O365 and desktop applications.
* Knowledge of enterprise backup software.
* Knowledge of a Citrix environment.
* Experience working in a highly regulated environment.
* Knowledge of Microsoft SharePoint.
NICE TO HAVE
* ITIL Foundation certification.
* Exposure to endpoint management tools such as Intune or SCCM.
* Basic knowledge of Windows Server builds and networking (DNS, DHCP).
* Familiarity with virtualisation platforms such as Hyper-V or VMware.
L2/3 - IT Support Technician employer: Atrium Workforce Solutions UK Limited
Atrium Global is an exceptional employer, offering a dynamic work environment in the financial services sector with opportunities for professional growth and development. With a hybrid working model in vibrant cities like Leeds, Edinburgh, Halifax, or Manchester, employees benefit from a supportive culture that values expertise and collaboration, while enjoying competitive compensation and the chance to work on critical projects within a specialist Mainframe Middleware team.
Contact Details:
Atrium Workforce Solutions UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land L2/3 - IT Support Technician
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We think you need these skills to ace L2/3 - IT Support Technician
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
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List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
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How to prepare for a job interview at Atrium Workforce Solutions UK Limited
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Atrium Workforce Solutions UK Limited. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
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