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- Tasks: Be the go-to person for shareholder queries via phone, email, and chat.
- Company: Join Atrium EMEA, a dynamic company in Manchester.
- Benefits: Enjoy a mix of onsite and remote work with competitive pay.
- Why this job: Make a real difference by resolving client issues and enhancing their experience.
- Qualifications: Experience in client services and strong communication skills are essential.
- Other info: Fast-paced environment with opportunities for growth and improvement.
The predicted salary is between 30000 - 40000 £ per year.
Atrium EMEA are looking for several Client Services Representatives to act as the primary point of contact for shareholder enquiries across phone, email, web chat, and written correspondence. The role is predominantly phone based, with time split between live client interaction and independent case investigation. 4 days onsite in Manchester office and 1 day remote working.
Deliver a consistently high quality service in a fast paced environment, managing client conversations confidently while working to demanding productivity and quality targets. Execute telephone trades accurately and efficiently, strictly in line with client instructions, regulatory requirements, and documented procedures. Handle both straightforward and complex shareholder queries, providing clear, confident technical support and taking ownership of issues through to resolution. Investigate discrepancies and errors on shareholder accounts and statements, applying sound judgement, attention to detail, and structured problem solving. Drive first point of contact resolution wherever possible, escalating only when required and retaining ownership until full closure. Proactively manage daily open cases, ensuring timely follow up, accurate outcomes, and strong client experience. Take full accountability for the quality, accuracy, and completion of all work, with performance measured across productivity, quality, and client outcomes. Operate effectively across multiple management companies, adapting quickly to different processes, products, and service expectations. Demonstrate a continuous improvement mindset, identifying opportunities to improve service delivery, efficiency, and client experience.
Qualifications
- Experience in a client service or contact centre environment is essential.
- Comfortable operating in a performance driven, regulated environment with clear standards and expectations.
- Confident working independently, managing workload under pressure, and making informed decisions.
- Strong written and verbal communication skills across multiple channels.
- Educated to secondary school level with equivalent experience.
- Any knowledge of experience of Funds, investments, wealth, asset servicing helpful as well as customer service, client servicing or client services.
Client Services Representative - Manchester employer: Atrium Workforce Solutions UK Limited
Contact Detail:
Atrium Workforce Solutions UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Representative - Manchester
✨Tip Number 1
Get to know the company inside out! Research Atrium EMEA and understand their values, services, and client expectations. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is predominantly phone-based, make sure you're comfortable handling calls. Role-play with a friend or family member to get used to managing client queries confidently and efficiently.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled complex issues in the past. Use specific examples to demonstrate your ability to take ownership and drive resolutions, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Services Representative - Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Representative role. Highlight your experience in client service environments and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of written correspondence, it's crucial to demonstrate your strong written communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors. We love attention to detail!
Highlight Problem-Solving Abilities: In your application, share examples of how you've tackled complex issues in previous roles. We’re looking for candidates who can take ownership of problems and drive them to resolution, so make sure to illustrate your structured problem-solving approach.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being considered. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Atrium Workforce Solutions UK Limited
✨Know Your Stuff
Make sure you brush up on the basics of client services and the financial sector. Understand common shareholder queries and how to handle them. This will show that you're not just a good communicator, but also knowledgeable about the industry.
✨Practice Makes Perfect
Rehearse your responses to common interview questions, especially those related to handling difficult clients or resolving issues. You could even role-play with a friend to simulate the phone-based nature of the job. This will help you feel more confident during the actual interview.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've successfully resolved client issues in the past. Highlight your attention to detail and structured approach to problem-solving. This is crucial for a role that requires ownership of cases until resolution.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and performance expectations. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer!