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- Tasks: Serve as the main contact for client inquiries and manage investigations on payments and trade.
- Company: Join Atrium EMEA, a dynamic player in financial services.
- Benefits: Enjoy a hybrid work model with 4 days in the office and 1 day remote.
- Why this job: Make a real impact by resolving client queries and enhancing their experience.
- Qualifications: Experience in client-facing roles within financial services and knowledge of payments.
- Other info: Collaborate with global teams and develop your career in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Atrium EMEA is looking for an accomplished Client Servicing Executive with good client service skills and payments or treasury exposure. You will be servicing clients across Central and Continental Europe and will serve as the main contact for day-to-day client inquiries.
The Client Servicing Executive will manage different types of investigations including resolutions on specific products such as payments, trade or any other product/service issues. You will provide functional support to internal clients including data collection and preparing reports for AML/KYC compliance information on clients.
Onsite role 4 days a week in Manchester office, 1 day WFH.
Essential:- Direct Client Facing Experience within Financial Services
- Experience of correspondent banking or understanding of the payments product and life cycle
- Experience of discussing client digital solutions to clients
- Experience of working in a global team
- Must have experience of payments/trade/treasury
- Helping to resolve clients queries across a wide portfolio
- Work with Relationship Managers and Product teams
Client Servicing Executive - Manchester employer: Atrium Global
Contact Detail:
Atrium Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Servicing Executive - Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who know about payments and treasury. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for those interviews by brushing up on your client servicing skills. Think of examples where you've resolved client queries or improved service delivery. We want you to shine when discussing your experience!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Client Servicing Executive role!
We think you need these skills to ace Client Servicing Executive - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Servicing Executive role. Highlight your client service skills and any experience you have in payments or treasury. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your direct client-facing experience and how you've tackled similar challenges in the past. Let us know why you want to join our team!
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience you have with correspondent banking or digital solutions. We love seeing how candidates have successfully resolved client queries in their previous roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Client Servicing Executive position. We can’t wait to hear from you!
How to prepare for a job interview at Atrium Global
✨Know Your Client Service Skills
Make sure you can clearly articulate your client service experience, especially in financial services. Prepare examples of how you've successfully handled client inquiries and resolved issues, as this will show your potential employer that you're ready to take on the role.
✨Brush Up on Payments and Treasury Knowledge
Since the role involves payments and treasury exposure, it’s crucial to understand these concepts well. Familiarise yourself with the payment lifecycle and be ready to discuss any relevant experiences or insights you have regarding correspondent banking.
✨Demonstrate Your Teamwork Skills
This position requires working with global teams, so be prepared to share examples of how you've collaborated effectively in the past. Highlight any experiences where you’ve worked alongside Relationship Managers or Product teams to resolve client queries.
✨Prepare for AML/KYC Discussions
As you'll be involved in preparing reports for AML/KYC compliance, brush up on these regulations. Be ready to discuss how you’ve handled data collection and compliance information in previous roles, as this will demonstrate your attention to detail and understanding of regulatory requirements.
