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- Tasks: Manage Salesforce documentation and system administration while ensuring compliance and technical accuracy.
- Company: Join a leading big tech company focused on digital transformation and compliance.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving impactful change in a fast-paced environment.
- Qualifications: Bachelor's degree and 4+ years in project support with Salesforce experience required.
- Other info: Opportunity to work closely with legal teams and enhance your technical skills.
Job Description
Technical Project Manager – Salesforce Documentation and System Administration
Duration: 12 months
Location: Hybrid (London Kings Cross office – 3 days)
Pay: market rate – please specify desired hourly rate (PAYE)
Sector: Big tech
We are seeking a Global Scaled Compliance Digital Transformation Project Manager to join our Business Transformation team. As a key member of our technical support team, this critical role will be instrumental in documenting all system-related changes in Salesforce to establish the foundation for business-as-usual function for system enhancements. This individual will also play a key part in translating complex legal and compliance requirements into actionable technical specifications for software development engineers. This is a functional and process-oriented role, requiring precise documentation and clear communication.
Responsibilities:
- Salesforce Documentation & System Administration:
- Proactively identify and meticulously document all system-related changes and enhancements within Salesforce, ensuring comprehensive and up-to-date records are maintained for future reference.
- Establish and maintain a robust documentation framework and process to serve as the BAU triaging point for incoming enhancement requests and system change inquiries.
- Develop and maintain technical documentation to support system administration, including user guides, FAQs, and internal knowledge base articles.
- Technical Support & Troubleshooting:
- Troubleshoot system errors and escalate complex issues to senior technical staff.
- Support in testing and quality assurance activities to ensure system reliability and performance.
- Collaborate with the Business Transformation Delivery & Change Specialist and project team to ensure smooth system implementation and adoption.
- Legal & Compliance Requirement Articulation:
- Act as a key liaison between Legal/Compliance teams and software development engineers, articulating complex legal and regulatory requirements into clear, unambiguous technical specifications for system development
- System Knowledge & Information Flow:
- Maintain up-to-date knowledge of Salesforce capabilities, configurations, and customizations relevant to ongoing transformation projects.
- Inform the Business Transformation Team on current system capabilities and constraints relevant to architecture design discussions.
- Administrative & Operational Support:
- Provide essential administrative support related to system change processes, including scheduling documentation reviews, managing approval workflows, and tracking relevant deliverables.
- Support the logistical preparation for system-related workshops or training sessions, as required.
- Maintain detailed project plans, timelines, and action logs, meticulously tracking progress, dependencies, and critical path items.
Requirements:
- Bachelor's degree in Business Administration, Information Systems, or a related field.
- 4+ years of experience in project support, documentation, or a related field within a technology-driven environment.
- Strong understanding of Salesforce capabilities and experience in documenting system changes.
- Excellent organizational skills with meticulous attention to detail.
- Strong verbal and written communication skills, with the ability to articulate complex requirements clearly.
- Proficiency in project management tools (e.g., Jira, Asana, Microsoft Project).
- Ability to work collaboratively in a cross-functional team environment.
- Familiarity with legal and compliance requirements in a technology context is a plus.
- Ability to work in a fast-paced environment and adapt to changing priorities
- Good communication, interpersonal, and stakeholder engagement skills
Nice to Have:
- Salesforce Administrator Certification.
- Certification in project management (e.g., PMP, PRINCE2)
- Experience in a compliance or regulatory environment.
Technical Project Manager - Salesforce Documentation and System Administration employer: Atrium (EMEA)
Contact Detail:
Atrium (EMEA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Project Manager - Salesforce Documentation and System Administration
✨Tip Number 1
Familiarise yourself with Salesforce's latest features and updates. This will not only help you understand the platform better but also demonstrate your commitment to staying current in your field during interviews.
✨Tip Number 2
Network with professionals in the tech and compliance sectors. Attend relevant meetups or webinars to connect with others who may have insights into the role or even know about job openings.
✨Tip Number 3
Prepare to discuss specific examples of how you've documented system changes in previous roles. Being able to articulate your experience clearly will set you apart from other candidates.
✨Tip Number 4
Research the company’s recent projects and initiatives related to digital transformation. Showing that you understand their goals and challenges can make a strong impression during your discussions.
We think you need these skills to ace Technical Project Manager - Salesforce Documentation and System Administration
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, Salesforce documentation, and system administration. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses how your skills and experiences align with the responsibilities of the Technical Project Manager role. Mention your understanding of legal and compliance requirements and your ability to translate them into technical specifications.
Showcase Your Communication Skills: In your application, emphasise your strong verbal and written communication skills. Provide examples of how you've successfully articulated complex requirements in previous roles, as this is crucial for the position.
Highlight Relevant Certifications: If you have any certifications related to Salesforce or project management (like PMP or PRINCE2), make sure to include them in your application. This can set you apart from other candidates.
How to prepare for a job interview at Atrium (EMEA)
✨Showcase Your Salesforce Knowledge
Make sure to highlight your understanding of Salesforce capabilities during the interview. Be prepared to discuss specific examples of how you've documented system changes or enhancements in previous roles, as this will demonstrate your expertise and relevance to the position.
✨Prepare for Technical Questions
Expect questions that assess your technical knowledge and problem-solving skills. Brush up on common Salesforce issues and troubleshooting techniques, as well as how you would translate legal and compliance requirements into actionable specifications.
✨Demonstrate Strong Communication Skills
Since this role requires clear communication between various teams, practice articulating complex ideas simply and effectively. You might be asked to explain a technical concept or document process, so being concise and clear is key.
✨Familiarise Yourself with Project Management Tools
As proficiency in project management tools like Jira or Asana is essential, be ready to discuss your experience with these platforms. Consider sharing how you've used them to manage documentation and track project progress in past roles.
