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- Tasks: Serve as the main contact for client inquiries and manage investigations on payments and trade.
- Company: Join Atrium EMEA, a dynamic player in financial services.
- Benefits: Enjoy a hybrid work model with 4 days in the office and 1 day remote.
- Why this job: Make a real impact by helping clients navigate their financial needs.
- Qualifications: Experience in client-facing roles within financial services and knowledge of payments.
- Other info: Collaborate with global teams and enhance your career in a supportive environment.
The predicted salary is between 30000 - 50000 £ per year.
Atrium EMEA is looking for an accomplished Client Servicing Executive with good client service skills and payments or treasury exposure. You will be servicing clients across Central and Continental Europe and will serve as the main contact for day-to-day client inquiries.
The Client Servicing Executive will manage different types of investigations including resolutions on specific products such as payments, trade or any other product/service issues. You will provide functional support to internal clients including data collection and preparing reports for AML/KYC compliance information on clients.
Onsite role 4 days a week in Manchester office, 1 day WFH.
Essential:
- Direct Client Facing Experience within Financial Services
- Experience of correspondent banking or understanding of the payments product and life cycle
- Experience of discussing client digital solutions to clients
- Experience of working in a global team
- Must have experience of payments/trade/treasury
- Helping to resolve clients queries across a wide portfolio
- Work with Relationship Managers and Product teams
Client Servicing Executive - Manchester employer: Atrium (EMEA)
Contact Detail:
Atrium (EMEA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Servicing Executive - Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who have experience with payments or treasury. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for those interviews by brushing up on your client servicing skills. Think of examples where you've successfully resolved client queries or improved their experience. We want you to shine!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Servicing Executive - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Servicing Executive role. Highlight your client service skills and any experience you have in payments or treasury. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your direct client-facing experience and how you've tackled similar challenges in the past. Let us know why you’re excited about joining our team!
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience you have with correspondent banking or digital solutions. We love seeing candidates who can demonstrate their understanding of the payments product lifecycle!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being considered. It’s super easy, and we’ll get your application directly into our system. Don’t miss out on this opportunity to join us in Manchester!
How to prepare for a job interview at Atrium (EMEA)
✨Know Your Client Servicing Skills
Make sure you can clearly articulate your client servicing experience, especially in financial services. Be ready to share specific examples of how you've handled client inquiries and resolved issues, particularly related to payments or treasury.
✨Understand the Products Inside Out
Familiarise yourself with the products you'll be dealing with, such as payments and trade. Knowing the product life cycle and being able to discuss digital solutions will show that you're prepared and knowledgeable, which is crucial for this role.
✨Showcase Your Teamwork Abilities
Since this role involves working with global teams, be prepared to discuss your experience collaborating with others. Highlight any instances where you've worked alongside Relationship Managers or Product teams to resolve client queries.
✨Prepare for Compliance Questions
Given the focus on AML/KYC compliance, brush up on these topics. Be ready to explain how you've collected data and prepared reports in previous roles, as this will demonstrate your attention to detail and understanding of regulatory requirements.
