At a Glance
- Tasks: Provide top-notch client services while handling a high volume of calls.
- Company: Join Atrium EMEA, a dynamic company in the financial services sector.
- Benefits: Enjoy a mix of onsite and remote work with opportunities for career growth.
- Other info: Great chance for continuous learning and team rotation opportunities.
- Why this job: Make a real difference in client satisfaction and develop valuable skills.
- Qualifications: Experience in customer service and strong attention to detail required.
The predicted salary is between 24000 - 30000 £ per year.
Client Services Contact Centre Representative – Manchester
Atrium EMEA are looking for several Client Services Contact Centre Representatives to support a client in Manchester.
You will be working in a call centre/contact centre environment, providing excellent client services, whilst processing a high volume of calls.
Onsite role 4 days a week and 1 day remote. 12mths FTC/ PAYE.
Essential
- Previous experience in providing excellent customer and client services
- Able to process a high volume of calls each day
- Accurate data entry into databases and call logging software
- Liaise with internal teams to resolve queries
- Financial services/Insurance sector experience
- Previous experience working in a busy environment, with tight deadlines
- Good attention to detail and data precision
- Any knowledge across financial reports, trade data, wealth, securities, trade processing and reconciliation/reconciling data – helpful
- A willingness to build skills across various levels of experience within the operations function.
- An openness to career advancement through continuous learning and team rotation opportunities.
Click Apply now/Contact Lianne to be considered for the Client Services Contact Centre Representative – Manchester role
Client Services Contact Centre Representative – Manchester employer: Atrium (EMEA)
Atrium (EMEA) is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for Data Scientists to thrive. Located in the vibrant city of London, employees benefit from a dynamic environment that encourages professional growth through continuous learning opportunities and exposure to cutting-edge analytics projects. With a focus on data-driven decision-making, Atrium empowers its team members to make meaningful contributions while enjoying a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Contact Centre Representative – Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Atrium (EMEA).
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Atrium (EMEA). The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Services Contact Centre Representative – Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Atrium (EMEA).
How to prepare for a job interview at Atrium (EMEA)
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Atrium (EMEA)'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Atrium (EMEA) offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
