At a Glance
- Tasks: Assist clients with inquiries and resolve complex issues in wealth services.
- Company: Dynamic organisation leveraging advanced data analytics for wealth management.
- Benefits: Competitive pay, hybrid working, and opportunities for process improvement.
- Other info: Join a team focused on innovation and efficiency in client service.
- Why this job: Make a real impact by enhancing client experiences in a fast-paced environment.
- Qualifications: High school diploma required; experience in financial services preferred.
The predicted salary is between 25.11 - 25.11 £ per hour.
Duration: 6 months contract
Pay: £25.11/hour
Location: Manchester (hybrid working – 4 days onsite)
We’re seeking a future team member for the role of Associate, Client Service Representative to join our Wealth Services Operations team. This role is located in Manchester.
The organisation’s platform is a dynamic, next-generation ecosystem that leverages advanced data analytics, intuitive digital tools, and seamless third-party integrations to streamline operations and empower advisors to deliver personalized, world-class wealth experiences at unprecedented scale.
In this role, you’ll make an impact in the following ways:
- Independently assists clients by responding to complex phone, email and other inquiries regarding company products, services and procedures.
- Responds to client questions on company product features and provides technical assistance for the most complex issues that have been escalated by junior team members.
- Researches and resolves complex operational or client issues.
- Assists in identifying trends in client issues and proposing solutions.
- Provides status updates on problem resolution and outstanding issues to other teams.
- Directs inquiries to the appropriate resources at the company.
- Assists with process improvement by contributing ideas to improve team efficiency.
- Coordinates implementation of resulting process changes for the team.
To be successful in this role, we’re seeking the following:
- High School/secondary school or the equivalent combination of education and experience is required; Bachelor’s degree preferred.
- Experience in financial services operations, wealth operations and client service preferred.
Client Services Associate – Wealth Services Operations in Manchester employer: Atrium (EMEA)
As a Client Services Associate in our Wealth Services Operations team, you'll thrive in a dynamic and supportive work environment in Manchester, where hybrid working allows for a balanced lifestyle. We prioritise employee growth through continuous training and development opportunities, fostering a culture of collaboration and innovation that empowers you to make a meaningful impact on client experiences. Join us to be part of a forward-thinking organisation that values your contributions and offers competitive pay alongside a commitment to your professional journey.
