Customer Service Specialist- Hybrid- FRENCH/DUTCH

Customer Service Associate – Dutch or French speaking Contract duration: 6 months Pay: £16.50/hour Location: Chester – 50/50 hybrid working Responsibilities: Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP). Receive orders and enter them in SAP system after performing validations on order following defined business rules Inform customers in case of quality issues related to product, recalls, or put on hold situations Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs Monitor all open orders until completion and address exceptions Archive order and delivery documents Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool Route inquiries to related departments (within Capability Centre or in markets) Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels Determine root causes and inform customers of outcomes Receive and resolve internal ad-hoc inquiries Liaise to BFS in-markets teams to understand order requirements for new product launches and special orders (e.g. clinical trials, free goods) Support internal and external audits Requirements: Fluent in Dutch – speaks/writes/understands Dutch French speaking might be taken into account, depending on the skills that the person brings (i.e. SAP). SAP Experience