Customer Service Associate – Dutch or French speaking
Customer Service Associate – Dutch or French speaking

Customer Service Associate – Dutch or French speaking

Birkenhead Full-Time No home office possible
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Customer Service Associate – Dutch or French speaking

Contract duration: 6 months

Pay: £16.50/hour

Location: Chester – 50/50 hybrid working

Responsibilities:

  • Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).
  • Receive orders and enter them in SAP system after performing validations on order following defined business rules
  • Inform customers in case of quality issues related to product, recalls, or put on hold situations
  • Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
  • Monitor all open orders until completion and address exceptions
  • Archive order and delivery documents
  • Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool
  • Route inquiries to related departments (within Capability Centre or in markets)
  • Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
  • Determine root causes and inform customers of outcomes
  • Receive and resolve internal ad-hoc inquiries
  • Liaise to BFS in-markets teams to understand order requirements for new product launches and special orders (e.g. clinical trials, free goods)
  • Support internal and external audits

Requirements:

  • Fluent in Dutch – speaks/writes/understands Dutch
  • French speaking might be taken into account, depending on the skills that the person brings (i.e. SAP).
  • SAP Experience
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Contact Detail:

Atrium (EMEA) Recruiting Team

Customer Service Associate – Dutch or French speaking
Atrium (EMEA)
A
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