Senior Specialist in Chester

Senior Specialist – Benefits Administrator

Duration:
12 months

Location:
Chester, UK

Working hours:
35 hours per week

Onsite requirements:
Onsite

Engagement Type:
Via PAYE

Hourly rate :
£22.00 per hour

Legal Right to Work –
Candidates must have the legal right to work in the UK. No sponsorship is available.

Atrium Global is supporting a client in the pharmaceutical industry to hire a Benefits Administrator. This position sits within People Services and focuses on delivering effective, accurate, and customer-centric administration of benefits and retirement programmes across multiple markets.

Job Overview

The role is responsible for the end-to-end execution of health, welfare, savings and wellness benefit programmes. It serves as an escalation point for benefits enquiries, ensures operational accuracy, supports process improvements, maintains documentation, and partners closely with vendors and internal stakeholders. The position does not include direct or indirect people management.

RESPONSIBILITIES

• Manage the full operational cycle of benefit programmes for assigned markets, ensuring efficiency and a positive employee experience
• Interpret and communicate benefit plan provisions, policies and processes, acting as the Tier 2 escalation point
• Develop and maintain Local Work Instructions, Knowledge Articles and training materials
• Support and implement new benefit designs, process changes and improvement initiatives
• Administer eligibility, enrolments, changes, terminations and claims activities
• Liaise with system providers, brokers and vendors, handling monthly updates in provider portals
• Review and reconcile system reports, data feeds and integrations
• Manage invoicing and