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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales in-store.
- Company: Join Phase Eight, a leading womenswear brand with a focus on style and quality.
- Benefits: Receive full training, ongoing support, and opportunities for career growth.
- Why this job: Be a brand ambassador and make every customer's shopping experience unforgettable.
- Qualifications: Strong communication skills and a passion for fashion are essential.
- Other info: Flexible hours and a dynamic work environment await you!
The predicted salary is between 24000 - 36000 £ per year.
Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, assisting the wider in store management team in driving commercial growth in their store.
As a Supervisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities
- Working in partnership with the instore team in delivering an inspirational picture of the TFG vision to maximise branch profitability in line with wider business objectives and promotional incentives
- Maintaining a commercial approach to role and operations, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged
- Assisting in all tasks required to ensure the smooth day to day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination
About You
As a Supervisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools you succeed in your role within your store. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
About Us
Founded in 1979, Phase Eight is an original, design led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress.
Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment:
At TFG London and across all our brands we are committed to creating an inclusive culture thatwelcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.
We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
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Supervisor – Watford Phase Eight employer: Atria Watford
Contact Detail:
Atria Watford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor – Watford Phase Eight
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Phase Eight's latest styles and customer service ethos. This way, when you walk into that interview, you can chat confidently about how you can contribute to their vision.
✨Tip Number 2
Show off your personality! As a Supervisor, you'll be the face of the brand, so let your passion for customer service shine through. Share stories from your past experiences where you’ve gone above and beyond for customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips on what it’s really like to work at Phase Eight and might even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to embrace the Phase Eight culture.
We think you need these skills to ace Supervisor – Watford Phase Eight
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with customers and what makes you a great fit for our team. Don’t be afraid to share your passion for customer service and fashion!
Tailor Your Application: Make sure to tailor your application to the Supervisor role at Phase Eight. Highlight your relevant experience and skills that align with our values of customer service excellence and teamwork. This shows us you’re serious about joining our crew!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills – it helps us see your strengths quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Atria Watford
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about examples where you've gone above and beyond for a customer. This role is all about creating that first-class shopping experience, so be ready to share how you can connect with customers and make their experience memorable.
✨Show Off Your Style Knowledge
Since this position involves advising customers on outfit building, make sure you’re familiar with current fashion trends and styles. Prepare to discuss your favourite looks or how you would style different outfits for various occasions. This will show your passion for the brand and your ability to engage with customers effectively.
✨Demonstrate Team Spirit
As a Supervisor, collaboration is key. Think of times when you’ve worked well in a team to achieve a goal. Be ready to talk about how you can support your colleagues and contribute to a positive store environment. Highlighting your adaptability and teamwork will resonate well with the interviewers.
✨Prepare Questions About the Brand
Show your enthusiasm for Phase Eight by preparing thoughtful questions about the brand and its values. Ask about their approach to customer service or how they stay ahead in fashion trends. This not only demonstrates your interest but also gives you insight into whether the company aligns with your own values.
