Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic customer service team to deliver top-notch support and drive business growth.
- Company: Join a forward-thinking company that values collaboration and innovation.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and a strong pension package.
- Why this job: Make a real impact by enhancing customer satisfaction and leading a diverse team.
- Qualifications: Proven experience in customer service leadership and excellent people management skills.
- Other info: Dynamic international environment with opportunities for continuous professional development.
The predicted salary is between 36000 - 60000 £ per year.
The successful candidate will manage a fast-paced dynamic environment, having the overall responsibility to deliver a high quality, efficient service to policy holders, brokers, and internal stakeholders. The primary focus will be to support retention, customer satisfaction and business growth. You will be required to have technical expertise, local market knowledge and the ability to form close relationships with customers and brokers.
As a manager of this team, you will be responsible for contributing to the overall strategic and operational goals of the Commercial Department, driving change, improving efficiency and executing a customer service strategy in line with business objectives. A fundamental part of this diverse role is to lead, motivate and develop a large multi-disciplinary team, providing hands on leadership, creating a high performance and an accountable culture. Strong coaching and mentoring skills are a key requirement to creating an open respectful and inclusive environment within the Customer Service Team.
Key Responsibilities, Skills and Experience
- Essential customer service experience, working within the team to respond to large call volumes, interpreting customer needs to obtain a quick resolution.
- Essential experience leading, coaching and developing a customer service team, fostering a customer centric culture. Excellent people management, coaching and communication skills are key.
- Customer focussed with a commercial mindset. Experience in overseeing day to day customer service operations ensuring efficiency and accuracy.
- Ability to define and implement a customer service strategy aligned with business objectives.
- Set performance goals, KPI’s and service standards, monitoring and delivering outcomes.
- Ensure a high-quality consistent customer experience for policy holders, brokers and internal stakeholders.
- Experience in collaborating with other areas of the business to deliver a seamless service.
- Able to support audits and contribute to risk management and governance framework.
- Strong analytical and problem-solving skills, ability to adapt to change.
- Active listener, able to lead by example with a committed positive attitude.
- Calm and decisive under pressure.
- Collaborative and influential.
What do we offer?
- A dynamic, international, and challenging work environment.
- Training and support to reach your full potential including the opportunity for continuous professional development.
- Hybrid working (work up to 2 days a week from home).
- Competitive salary and annual bonus scheme (7.5% of salary).
- Market leading pension package (a minimum of 12% employer contribution) plus income protection insurance and 10 x life assurance cover.
- Income protection scheme (covering 75% of salary plus pension contributions).
- Life assurance cover at 10 x annual salary.
- Employee Assistance Programme.
Head of Customer Service in Cardiff employer: Atradius
Contact Detail:
Atradius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Service in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service strategy and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Customer Service in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your customer service experience and any leadership roles you've had. We want to see how you can bring your skills to our dynamic environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Customer Service role. Share specific examples of how you've led teams and improved customer satisfaction in the past.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved! Use metrics where possible to demonstrate how you've driven change and improved efficiency in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Atradius
✨Know Your Customer Service Inside Out
Make sure you brush up on the latest trends and best practices in customer service. Understand how to manage high call volumes and resolve issues quickly, as this will show your technical expertise and local market knowledge during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed a customer service team in the past. Highlight your coaching and mentoring experiences, as well as how you've fostered a customer-centric culture. This will demonstrate your ability to motivate and create a high-performance environment.
✨Align with Business Objectives
Be ready to discuss how you would define and implement a customer service strategy that aligns with the company's goals. Think about specific KPIs and performance standards you've set in previous roles, and how you monitored outcomes to ensure a consistent customer experience.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've tackled challenges in customer service. Show your analytical skills and ability to adapt to change, especially under pressure. This will highlight your calm and decisive nature, which is crucial for the role.
