At a Glance
- Tasks: Deliver excellent customer service and support Account Managers with risk and policy queries.
- Company: Join Atradius, a dynamic and inclusive international company in Cardiff.
- Benefits: Enjoy 24 days holiday, hybrid working, and professional development opportunities.
- Other info: Diversity is valued; everyone is encouraged to apply!
- Why this job: Gain valuable experience in a supportive team while making a real impact.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 25000 - 30000 £ per year.
The Atradius Customer Service Team based within our Commercial Unit in Cardiff is looking to recruit a new representative to join this experienced, highly motivated team. This role is offered on a maternity cover basis, providing an excellent opportunity to gain valuable experience within a supportive and dynamic environment.
The successful candidate will work within a fast‑paced dynamic environment, having responsibility for ensuring the Atradius Customer Service Team delivers service excellence to all our customers and brokers, while providing critical day‑to‑day support to Account Managers on all risk and policy queries. The team prides itself on having technical expertise, local market knowledge and the ability to form close relationships with customers and brokers. The role is hugely varied, requiring an individual to understand and interpret the needs of the customer and provide a quick resolution to all enquiries received. Excellent problem‑solving and communication skills are key to delivering a high standard of service.
As part of this team, you would contribute to the overall strategic and operational goals, driving change and improving efficiency through operational and technological development. You will need to develop a good understanding of the Commercial and Risk strategy. Formal training will be given to obtain your underwriting authorities.
Knowledge, Skills and Experience
- Some experience working in a customer service environment would be preferable
- Ability to work within a large team environment, adaptable, flexible, sharing learning experiences within the team
- Good grasp of key skills, time management, technical, operational/practical approach to managing the situation
- Understands the importance of prioritising work, translating these activities into high‑quality responses.
- Service level agreements consistently met
- A committed positive attitude leading by example
- Active listener, able to grasp the customer issue
- Genuine empathy, understanding and friendliness
Benefits
- A dynamic, international and challenging work environment
- Training and support to reach your full potential including the opportunity for continuous professional development
- 24 days holiday plus public holidays
- Hybrid working (work up to 2 days a week from home)
- Auto‑enrolment pension (currently 7% employer contribution with employee contribution of 5% after 3 months of employment, age 22+)
- Employee Assistance Programme
Equal Opportunities for All
The success of our organisation stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures, knowledge and experience. That is why diversity is extremely important to Atradius. To ensure that all colleagues within Atradius can develop their qualities, we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.
Customer Services Representative - Maternity Cover in Cardiff employer: Atradius UK
Atradius is an excellent employer, offering a dynamic and supportive work environment in Cardiff where employees can thrive and develop their skills. With a strong focus on training and continuous professional development, team members are empowered to reach their full potential while enjoying benefits such as hybrid working and a generous holiday allowance. The inclusive culture at Atradius fosters collaboration and values diverse perspectives, making it a rewarding place for those seeking meaningful employment in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Representative - Maternity Cover in Cardiff
✨Tip Number 1
Get to know the company! Research Atradius and understand their values, mission, and the specifics of the Customer Service role. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role requires quick resolutions to customer queries, think of examples from your past experiences where you've successfully handled difficult situations. Be ready to share these during your interview!
✨Tip Number 3
Show off your communication skills! During interviews, focus on how you can effectively listen and empathise with customers. Use clear examples to demonstrate your ability to communicate complex information simply and effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Atradius team. We can’t wait to see your application!
We think you need these skills to ace Customer Services Representative - Maternity Cover in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Representative role. Highlight any relevant experience in customer service and showcase your problem-solving skills, as these are key for this position.
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and share examples that demonstrate your empathy and understanding towards customers.
Highlight Teamwork Skills:Since this role involves working within a large team, emphasise your ability to collaborate and share learning experiences. Mention any past experiences where you’ve successfully worked with others to achieve a common goal.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Atradius UK
✨Know the Company Inside Out
Before your interview, take some time to research Atradius and its Customer Service Team. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since the role requires excellent problem-solving abilities, prepare examples from your past experiences where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and concisely.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. During the interview, practice active listening and ensure you articulate your thoughts clearly. You might even want to ask clarifying questions to show your engagement and understanding of the conversation.
✨Emphasise Teamwork and Adaptability
The job involves working within a large team, so be ready to discuss how you collaborate with others. Share examples of how you've adapted to changes in a fast-paced environment and how you contribute to a positive team dynamic.
