At a Glance
- Tasks: Support the team and deliver excellent customer service while learning key skills.
- Company: Join a dynamic international company with a focus on inclusivity.
- Benefits: Competitive salary, fully funded qualification, on-the-job training, and flexible benefits.
- Other info: Enjoy a vibrant workplace with social events, an on-site gym, and a supportive culture.
- Why this job: Gain valuable experience and skills in a fast-paced environment with great career progression.
- Qualifications: Positive attitude, teamwork skills, and basic IT literacy required.
The predicted salary is between 25178 - 25178 £ per year.
Salary: £25,178 (annual). Fully funded qualification and comprehensive on‑the‑job training. Full‑time position (36 hours a week) based in Cardiff Bay.
You will join the Commercial Department as an Apprentice. Your core responsibilities include providing administration support to your colleagues, helping deliver an excellent service to our customers in the Customer Service and Policy Support Department. You will work with friendly and experienced colleagues who will teach you key skills such as organisation, administration, customer service, teamwork and the ability to work in a fast‑paced environment. As your skills and confidence grow, you will take on more responsibilities preparing you for further roles within the business upon completion of the apprenticeship.
What you will learn:
- How credit insurance works.
- How your role fits into the wider business and the value you can add.
- How to engage with customers and build fulfilling long‑term relationships.
- Completion of a fully funded Business Administration qualification delivered by ALS Training.
Benefits:
- A dynamic, international and challenging work environment.
- Comprehensive on‑the‑job training.
- Fully funded qualification and support towards your studies.
- Good career progression opportunities.
- Experience of working in an international company.
- Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards.
- Challenging tasks with individual development and training opportunities.
- Sports and social club organising events throughout the year.
- On‑site gym, subsidised restaurant, coffee shop and games room.
- Monthly wellbeing hour.
- Employee Assistance Programme.
Qualifications:
- Positive attitude and ability to work collaboratively with colleagues.
- Desire to exceed customer expectations and willingness to learn new skills.
- A Level qualification and IT literacy (basic Microsoft packages such as Excel, Word, Outlook).
- Desirable: customer service/administration experience (not essential).
- Eligibility for Level 3 Business Administration course: minimum of 5 GCSE passes, including Maths and English.
Equal Opportunities:
The success of our organisation stands with the quality of our people and the ideas they have. Diversity is extremely important to Atradius; we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.
Contact Elan BOOTH, Human Resources – email: Elan.Booth@atradius.com.
Customer Service Apprenticeship Role in Cardiff employer: Atradius UK
Atradius is an exceptional employer, offering a dynamic and supportive work environment in Cardiff Bay where you can thrive as a Customer Service Apprentice. With fully funded qualifications, comprehensive training, and ample opportunities for career progression, you will be equipped with essential skills while enjoying attractive benefits such as a subsidised restaurant, on-site gym, and a vibrant social club. Join us to build meaningful relationships with customers and colleagues alike, all while contributing to a diverse and inclusive culture that values your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprenticeship Role in Cardiff
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in customer service or related fields. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions. Think about how your skills align with the role and be ready to share examples of your teamwork and customer service experiences.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that resonate with you. Check out our website for the Customer Service Apprenticeship Role and tailor your approach to show why you’d be a great fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Apprenticeship Role in Cardiff
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the opportunity to learn and grow with us at StudySmarter.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant coursework or experiences that demonstrate your ability to work in a fast-paced environment.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your potential quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting apprenticeship role.
How to prepare for a job interview at Atradius UK
✨Know Your Role Inside Out
Before the interview, make sure you understand the Customer Service Apprenticeship role thoroughly. Familiarise yourself with the responsibilities and skills mentioned in the job description. This will help you articulate how your background and interests align with what they’re looking for.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've successfully interacted with customers or worked in a team. Think of specific situations where you exceeded expectations or resolved issues, as this will demonstrate your ability to build relationships.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows that you’re genuinely interested in the role and eager to learn more about how you can contribute.
✨Practice Makes Perfect
Run through common interview questions with a friend or family member. Focus on articulating your thoughts clearly and confidently. The more you practice, the more comfortable you’ll feel during the actual interview, which will help you shine!
